Digital Accessibility Tester & Support Professional

Why this job matters

Our Accessibility team is small but very focused and efficient. By joining our team, you will have the opportunity to define and introduce new concepts of Digital Accessibility.   

 We are looking for someone comfortable working in a high-speed environment, where designs and requirements evolve quickly.   

 You must have excellent interpersonal skills and a strong team spirit. You will be working collaboratively with User Researchers, Product Owners, Business Analysts, Product and Content Designers, Engineers, and Testers.   

 This role combines technical accessibility testing with a unique opportunity to collaborate directly with a blind colleague and expert screen reader user. You will help ensure BT Business digital products and systems meet WCAG 2.2 AA standards, while also providing support to enable our colleague to carry out end-to-end testing without barriers. 
 
This includes addressing defects that prevent access (e.g. unlabeled controls, keyboard traps), performing complementary sighted checks, and ensuring that lived experience insights are embedded into our accessibility approach. 
 
Native users bring authentic and invaluable perspectives on real-world accessibility challenges. This role recognises and leverages that expertise, ensuring our products are not just compliant but genuinely usable for people with disabilities. 

Requirements for this position include being a solution-driven individual and critical thinker. 

Qualities we are looking for: 

• Aptitude for learning new technologies independently  
• Excellent cross-functional and communication skills  
• Strong team-player  
• Enthusiasm towards helping everyone building the best digital experience for all our customers.   
• Comfortable dealing with ambiguity 

What you’ll be doing

Conduct accessibility testing for both desktop and mobile applications (web, iOS, Android, native). 

Perform functional, compliance, and usability testing against WCAG 2.2 AA standards and related legislation (Section 508, Equality Act, EAA). 

Collaborate directly with a blind colleague to: 

  - Support them in overcoming system barriers that prevent access during testing. 
  - Enable them to perform full WCAG testing where defects would otherwise block progress. 
  - Perform complementary sighted checks (e.g. colour contrast, focus indicators, layout clarity). 
  - Capture and escalate issues identified through lived experience testing.

Review design mock-ups and prototypes for accessibility considerations, providing on-the-fly feedback and formal acceptance reviews. 

Produce accessibility documentation including audit reports, VPAT®/Conformance reports, and customer-facing summaries. 

Work with development and product teams to triage, prioritise, and resolve accessibility defects. 

Contribute to accessibility enablement across the organisation by: 

  - Running training sessions and workshops. 
  - Offering guidance on accessible content and inclusive design practices. 
  - Advocating for the needs of users with disabilities and promoting awareness of accessibility issues. 

Skills and Experience

• User-Centred & Inclusive Design
• Digital Accessibility Testing (web, desktop, mobile)
• Accessibility Standards (WCAG 2.2 AA, Section 508, WAI-ARIA)
• Accessibility Platform & Design System Management
• Design Delivery & Operations
• User Experience Research and inclusive usability testing
• Customer Advocacy & Accessibility Evangelism
• Strong collaboration and communication skills, with the ability to translate between technical and lived experience perspectives 

Essential 

• 2+ years’ experience in accessibility testing.
• Strong knowledge of HTML, CSS, WAI-ARIA, and accessibility fundamentals.
• Deep understanding of: 
    - WCAG 2.1 & 2.2 AA, best practices, and testing techniques.
• Experience testing across browsers and mobile operating systems, and assistive technologies (JAWS, NVDA, VoiceOver, TalkBack).
• Familiarity with bug tracking systems (e.g. JIRA) and developer tools (e.g. Chrome DevTools).
• Strong communication, presentation, and analytical skills.
• Experience working with design systems and agile delivery teams. 

Desirable 

• Accessibility certifications (e.g. WAS, CPACC, Trusted Tester, Section 508).
• Experience co-testing with disabled colleagues and embedding lived experience into delivery.
• Experience with accessibility automation tools (Deque Axe, WAVE, validator.w3.org).
• Knowledge of React, Flutter, or modern JS frameworks.
• Experience documenting test cases, checklists, and acceptance criteria. 

Why This Role is Unique 

Unlike most accessibility testing roles, this position integrates direct collaboration with a blind colleague into the day-to-day process. This not only improves the quality and authenticity of testing but also provides a rare opportunity to learn directly from an expert user of assistive technology. 
 
The combination of technical testing and lived experience ensures BT Business delivers products that are not just compliant, but genuinely inclusive 

Benefits

•    10% on target bonus 
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    25 days annual leave (not including bank holidays), increasing with service
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.