Citrix Support Engineer

Job Req ID:  474
Posting Date:  22-Sep-2022
Function:  Software Engineering

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role


You’ll be responsible for monitoring, ,maintaining, supporting and ensuring the availability and security of one of BT’s largest single environments. Citrix platforms are used by thousands of people across BT in many contries around the world. The Citrix platforms are available 24/7 and so require 24/7 support which is managed by a regular office hours shift as well as some out of hours and on call responsibilities as required.  You’ll work in a team of Citrix engineers in both operations and delivery ensuring we have the best performing platform at all times.

Citrix platforms are key to our business in BT. They are used across many areas ranging from EE retail stores, to Call Centres through to software engineers off shore




  • Ensure the availability of our Citrix platforms
  • Day to day monitoring of Citrix platforms
  • Incident Handling
  • Change Management/deployment on live production environments
  • Problem Management
  • Interacting with end users and members of other technical teams involved in the provision of our platforms
  • Ensuring our environment are kept secure a free of vulnerabilities.
  • System monitoring
  • Continuous improvement inc upgrades/updates to systems
  • Patching
  • Maintenance of operational processes


Skills and Experience



  • Citrix administration is preffered
  • Administration of Windows operating system is mandatory
  • Knowledge of Active directory is preferred
  • Knowledge of Powershell is preferred 
  • Use Data Analytics: You use your knowledge of data and its presentation to help colleagues make decisions. You deliver initiatives that improve data analytics in our business.
  • Be Tech Savvy : You develop and contribute to knowledge of new technologies, how they're used in our business and in others.
  • Be Agile : You use your knowledge of best practice to collaborate with peers across the business in different ways.
  • Give Specialised Advise : You offer advice and recommendations based on your expertise both proactively and on request.
  • Communication: Ability to talk to end users at their level of knowledge and understanding





Competitive salary.

10% on target bonus.

25 days annual leave (plus bank holidays), increasing with service.

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.

Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.

Option to join BT Shares Saving schemes.

Discounted BT products including free broadband and BT Sport.

Access to 100’s of retail discounts including the BT shop.


About BT
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..