Desk Sales Specialist (Future Voice & UC)

Job Req ID:  6714
Posting Date:  12-Jan-2023
Function:  Sales and Commercial

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role

As a DR to the Desk Specialist Manager, this role will be responsible for building client relationships in order to identify opportunities, influencing to create incremental sales opportunities across the EE and BT portfolio, as well as developing your pipeline and successfully achieving required sales targets. This role will also be responsible for engaging with senior stakeholders within BT. The role brings expertise in BT’s product and solution portfolio, and is able to bring that to bear in terms of the value of buying BT.



  • Manage, deliver and exceed all Sales targets, based on SOV GM and Total revenue for a defined base of the customers.
  • Create a pipeline three times the size of SOV target to ensure correct cover.
  • To drive a high level of customer satisfaction and advocacy within client base through personal activity and leveraging the wider teams.
  • Effectively articulate our business strategy and that of the wider BT.
  • Deliver campaigns and events to help deliver revenue growth targets.
  • Drive the attachment of service to product sales ensuring the mix is rich.
  • Drive timely service renewals within customer base.
  • To develop and maintain an accurate forecast and qualified pipeline
  • To successfully develop and drive sales plans with Account Managers, using agreed methodologies, to retain existing BT business and develop and grow new revenue for BT.



  • Maintain a broad architectural knowledge and have opinions on leading and emerging technologies, both for the UK and Worldwide, using this to influence both customers and internal stakeholders.
  • Work with manufacturer partners, internal product managers and portfolio groups to ensure you have a deep architectural knowledge or area of specialism.
  • To follow and understand the latest trends and developments in our industry worldwide, and able to present and share knowledge to colleagues to improve others learning.
  • Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results.
  • Strong analytical skills to include forecasting, pipeline, achievement, P&L details, detailed understanding of customer trading and buying process/cycles and the ability to analyse competitor proposals as and when required.



At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

  • Competitive salary and 65% on-target bonus
  • 25 days’ annual leave (not including bank holidays)
  • Pension scheme - you contribute 5%, BT contributes 10%
  • Discounted BT broadband and BT Sport, BT TV and Mobile
  • Share option schemes
  • Season ticket loan and cycle-to-work schemes and many more flexible benefits to fit around you
  • Volunteering days, so you can give back to your local community
  • Hybrid/Smart working
  • Whatever your, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..