Transition & Transformation Programme Lead

Job Req ID:  848
Posting Date:  21-Sep-2022
Function:  Strategy, Transformation & Business Intelligence

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with Excellent Bonus

Transition & Transformation Programme Lead

Birmingham or Manchester 


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role

You will have  full accountability for the design and delivery of customer solutions to underpin contract revenues from Global’s Top 800 multi-national customer base and acquisition customers. These are muliti-million pound individual contracts.

You need major focus to plan, manage and deliver global transformation for our customers’ new provide programme, leading multi-disciplined teams through complex change to agreed milestones, SLAs and budget parameters globally

You will be an experienced delivery professional, playing a lead role in all aspects of large and complex T&T project delivery, offering world-class market-differentiating customer experience. Engaging with customers up to and including executive level to provide confidence of BT’s delivery capability to fulfil contractual requirements during and beyond the bid stage. It’s a key role in securing BT business.

We are looking for you to drive, organise and schedule design, build and delivery teams to transition customers to BT solutions & services.Providing service excellence for Global’s new provide customers, shaping and delivering the effective delivery of customer contracts throughout Global portfolio customers.  Defining and delivering outstanding customer new provide experiences which retain and grow our existing customers and attract our new customers

You will be aprt of a team that perform a pivotal role in differentiating the customer experience from competitor offerings in the market and contributes to making BT the telecommunications solution provider of choice, with new and existing customers.Accountable for the leadership and successful business performance of their new provide projects, underpinning revenue for 1 or more market units.

The team will play a supporting role in Global's ambitious growth strategy and in the win new business process through technical and service design components, ensuring optimised solutions meet and exceed customer requirements and prioritising our growth portfolio offerings

Ensuring delivery teams have clear line of sight of upcoming demand and contract requirements

Providing delivery SME into the bid process


You'll have the following responsibilities


  •  Accountable for leading and motivating a matrix global team of up to 50 FTE  highly skilled and experienced Technical & Service Designers and P&PM colleagues
  • Role modelling BT values and creating a strong programme team performance that demonstrates the required capabilities to deliver new provide project milestones and KPI’s to a consistently high standard
  • Responsible for effective resource management to drive, organise and schedule new provide design, build and delivery teams to transition customers to BT solutions & services. To meet or exceed contract requirements that enable revenue growth for Global.
  • Responsible for managing and mitigating any early pain points and/or risk for BT and customers, has the ability to use and adapt recognised project management methods and processes depending on elements of the risk profile and governance needs
  • Delivers projects to contracted service levels and within defined financial targets, while also improving customer satisfaction
  • Acts as a single point of contact regarding delivery for internal and external customers
  • Provides overarching change governance and assurance for contract delivery, enforcing appropriate quality gates
  • Governs the use of third party suppliers for programme/ project management
  • Builds effective influential, senior leader working relationships with Global’s customers, strategic partners and suppliers
  • Plays a pivotal role as ‘design and delivery’ SME in the bid process, providing council and guidance from a delivery/ operational perspective.
  • Works with a high level of autonomy and decision making


You'll have the following skills & experience


  • Strong leadership skills and a role model within the business i.e. evidence of building and developing talent
  • Strong programme delivery - leading & driving complex multi million pound programmes
  • Experience of complex global programme delivery leadership in a solution-based customer-facing environment
  • Understanding of technology use case and customer benefits
  • Maintains a good understanding of commercial drivers and SLA stipulations
  • Experienced practitioner of formal Project Management methodology: MSP, Prince2, APMP
  • Understanding of agile as well as APM frameworks in the programme delivery context
  • Experience practitioner of ITIL qualification, Risk Management Qualification or 6 Sigma.
  • Experience of working with full independence / autonomy
  • Manages budgets effectively with a strong financial acumen
  • Develops global awareness of business sensitivities at a local customer level
  • Demonstrates an understanding of future digital, data and market trends and how these fit strategically with customers’ needs




  • Competitive salary and on target bonus
  • 25 days annual leave (plus bank holidays)
  • Option to join the Healthcare Cash Plan
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..