Application Operation Specialist

Job Req ID:  671
Posting Date:  21-Sep-2022
Function:  Engineering

Snowhill, Birmingham, United Kingdom

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Why BT Digital (Corporate Units)

BT's Corporate Unit Digital team is at the forefront of driving digital transformation and the right technology interventions to re-imagine and enhance our colleague experience by leveraging human-centric AI-driven cloud native products.


We’re looking for energetic professionals with a product mindset and people-centric approach to delivering a fantastic digital experience across BAU and strategic initiatives as part of our People Tech roadmap.


In this role, you will be a part of a high performing team responsible for delivering technology solutions to various problem statements across the HR domain, globally, for transformation and optimization.


Why this Job Matters

The purpose of the role is to bring in Suitable Monitoring & Reporting toolset, Strive for continuous improvement and ensure we have a credible plan to move to Zero Ops and meet the Business requirements, and to ensure that they are architecturally compliant. Specifically, the role is accountable for:

  • Reviewing the current estate and build Automatic Monitoring and Alerting eco-system.
  • Driving architecture vision to create Zero Ops.
  • Collaborating with designers, developers, Ops team and driving improvements
  • Identifying and implementing continuous improvement opportunities to enhance team’s ways of working, operations and processes.


What I’ll be doing – your accountabilities

  • Understanding customer requirements and project KPIs
  • Implementing Monitoring/Reporting/Alerting tool set across Application stack.
  • Setting up tools and required infrastructure for DevOps Set up.
  • Guide DevOps team that provides tooling and guidelines in technology operations with a focus on continuous improvement
  • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
  • Guide the application support team to pick right Monitoring/Reporting/Alerting tools.
  • Lead the implementation of Auto remediation in Application Operations Management.
  • Encouraging and building automated processes wherever possible
  • Identifying and deploying security measures by continuously performing vulnerability assessment and risk management
  • Incidence management and root cause analysis
  • Coordination and communication within the team and with customers
  • Mentoring and guiding the team members
  • Monitoring and measuring customer experience and KPIs
  • Managing periodic reporting on the progress to the management and the customer

Skills required for the job

  • Experience in working on DevOps and Monitoring tools e.g JIRA , Jenkins , ELK, Splunk , Dynatrace, App Dynamics
  • Experience working on Private and Public Cloud Services
  • Excellent understanding of Ruby, Python, Perl, and Java ( 2 or more).
  • Excellent troubleshooting/Debugging skills
  • Working knowledge of Linux OS.
  • Awareness of critical concepts in DevOps and Agile principles
  • Working with any public cloud DevOps tool set.
  • Working Exp on RDBMS.
  • Experience in SAP SuccessFactors will be a plus


  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..