Regional Practice Manager

Job Req ID:  853
Posting Date:  21-Sep-2022
Function:  Business Operations

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with Excellent Benefits

Regional Practice Manager

Birmingham or Manchester 


About BT


BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role

You'll be responsible for building a great, professional and capable team of Programme and Project professionals within a specific geographic region. 

Working with the team to deliver differentiated customer experiences to our Global customers.

You will to help coach and develop your team to be the very best within the industry. 


You'll have the following responsibilities


  • Accountable for creating a world class delivery practise capable of delivering our most complex Projects / Programmes. The role holder will shape our L&D plans by combining personal expertise with market insight in evolving methods / tools. Role holder will drive capability uplift and coach for high performance.
  • Accountable for improving customer experience of Project / Programme delivery – being a customer champion, driving development improvement actions plans as well as  looking for trends in feedback  and share across the broader community.
  • Accountable for the quality of Project / Programme delivery. The role holder will ensure delivery standards and best practice are applied for a portfolio customer and revenue value. Feedback from ‘Assignment Manager’  combined with local audits will be used to target coaching and remedial action.
  • Accountable for creating a healthy working environment where differences are valued and individuals can thrive. 
  • Will shape the methods, standards and tools used for complex Project / Programme delivery. Also take feedback from delivery to drive improvements.
  • Will play a leading role in ensuring the unit achieves the annual TLC ambitions.
  • Will personally lead a significant internal transformational work stream to deliver business unit plans.
  • Will sponsor / support our most challenging projects / programmes during the mobilisation phase.
  • Will work with the Global Delivery Practise Manager and other leaders to shape strategy and build plans that deliver our business goals.
  • Will support change programmes and acts as a positive role model during times of ambiguity, ensuring effective outcomes.
  • Looks after the welfare, performance management and capability development of a team P&PM professionals: These are expected to be of varying grades within a geographic region. 
  • Develops strong relationships with key regional stakeholders that wll assist in achieveing the aims of the unit and wider business.
  • Will coach and manage for great performance, utilising a variety of data sources including feedback from assignment managers. Build a culture of mutual support and knowledge sharing. Help shape people’s careers by providing a variety of learning and development opportunities, ensuring that people’s skills and experience are continually developed.
  • Will support members of the team with removing barriers (whilst simultaneously coaching for methods of issue resolution). On occasion may be asked to support  a more focussed intervention on a key project / programme.


You'll have the following skills & experience


  • Strong people management skills with  experience of managing teams, setting clear direction, and developing a high-performance culture through coaching and mentoring.
  • Programme and Project Management background with skills of delivering complex and/or technical solutions to Global customers.
  • Ability to build a culture of continuous learning and development and mutual support.
  • Ability to coach for great performance, including being able to articulate what fantastic performance looks like.
  • Negotiation, communication and decision-making skills.




  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Option to join the Healthcare Cash Plan
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.