Account Manager

Benefits Include

• 50% On Target Bonus
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave 
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

Location

Birmingham, Three Snowhill

BT's hybrid working policy includes working three days from the office. The team generally comes together on Tuesday, Wednesday & Thursday.

Why this job matters

In this role you'll be managing customer relationships from a desk-based sales environment, managing a range of between 10-20 customers with a revenue target of several million pounds. You will work closely with field account managers and other internal teams to deliver tailored solutions that meet customer needs. Your day-to-day activities will include sales, problem-solving, and facilitating issue resolution to ensure a positive customer experience while driving revenue growth.

Our Corporate & Public Sector Sales function is focused on delivering exceptional value to government and public sector customers.
These often require deeper engagement and bespoke, complex solutions—including advanced integrations. To meet these needs our teams are structured both regionally and vertically, ensuring our field and desk sales professionals are closely aligned with CPS customers—existing and prospective.

We’ve also built dedicated national teams to manage strategic relationships across key sectors including Government, Police, Fire, Central Government, Defence, and Health & Communities. This structure allows us to deliver consistent, secure, and expert service at every level.

You will join a highly tenured and supportive inside sales team and work closely with senior account directors, field account managers, and various BT departments. The team prides itself on collaboration, knowledge sharing, and delivering exceptional service to critical public sector customers. You'll be contributing to a well-established group that values loyalty, teamwork, and supports your professional growth.

What you’ll be doing

•    Manage a portfolio of key public sector accounts and deliver against revenue targets.
•    Build and maintain strong relationships with senior government customers across central government, defence, and public safety sectors.
•    Identify and pursue sales opportunities to meet and exceed revenue targets, typically managing multi-million-pound accounts.
•    Collaborate closely with field account managers and internal teams to resolve customer issues related to billing, service, and delivery.
•    Navigate public sector procurement processes, including Crown Commercial Frameworks, to facilitate smooth sales transactions.
•    Ensure compliance with security clearance requirements and maintain confidentiality when handling sensitive customer information.
•    Provide exceptional customer service by proactively addressing client needs and facilitating problem resolution.
•    Contribute to a supportive team environment by sharing knowledge and supporting colleagues.

Experience Required

•    Proven experience in account management, within sales or inside sales roles, and a background in telecoms and/or I.T and technology
•    Demonstrated ability to manage and grow customer relationships.
•    Problem-solving with the ability to facilitate issue resolution across multiple teams.
•    Confidently engage with and manage senior government and public sector client relationships.
•    You hold Security Clearance (SC) or are willing to undergo the clearance process.
•    Knowledge of public sector procurement processes is highly desirable.