Account Management Professional

Benefits Include

On Target Bonus - 50%
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave 
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
Discounted EE TV including TNT Sport and the NOW Entertainment membership.
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community.
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
24/7 private virtual GP appointments for UK colleagues

Location

Birmingham - Monday, Wednesday, Thursday 

Why this job matters

As an Account Management Professional, you will be responsible for proactively managing and growing a portfolio of existing mid-market customer accounts. Your focus will be on generating new business opportunities within these accounts by identifying customer needs and delivering tailored solutions. You will work independently to prioritise your workload, manage multiple accounts, and build strong relationships to drive revenue growth and customer satisfaction.

What you’ll be doing

•    Responsible for delivering against revenue targets 
•    Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
•    Accurately forecast business KPI’s to management teams
•    Proactively manage churn risk for core BT products
•    Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
•    Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
•    Acts as the desk-based point of contact for the customer/partner developing long term customer relationships. 

Experience Required

•    Experience in account management and can demonstrate track record of meeting or exceeding targets in a target-driven environment 
•    Demonstrated ability to proactively identify and generate new opportunities within existing customer accounts.
•    Ability to manage a large portfolio of accounts effectively, while building and maintaining strong customer relationships.
•    You can work independently and meet key performance indicators consistently.
•    Familiarity with core telecommunications products such as broadband, leased lines, IP voice, and mobile services.
•    Experience using Salesforce or similar CRM platforms to manage sales pipelines and customer data.