Senior Sales Manager & Country Host DACH

Why this job matters

The Senior Sales Manager owns and facilitates relationships with strategic customers, leading a team of account managers in DACH region who are focused on building trusted relationships across customers while contributing to long-term and impactful partnerships.

Also, as Country Host for Germany and Switzerland represents International at relevant in country Forums & Influencing events & key customers​; ensures strong engagement plans to create best colleague experience​ and ensures relevant governance is met in association with leadership team.

What I’ll be doing – your accountabilities

Senior Sales Manager

• Revenue & Pipeline Management: Leads and supervises the quality, efficiency and effectiveness of sales activities focused around selling strategic products and/or services, developing new accounts and/or expanding existing accounts.
• Manages resources in a cost-effective, innovative manner including assisting sales executives in the effective use of resources and tools.
• Participates in establishing financial goals, objectives and measurements to meet growth targets within the sales specialism.
• Leads the identification of critical market segments through market research and competitor analyses and recommends sales strategies for improvement.
• Oversees the preparation of sales production reports for senior management.
• Ensures continuous feedback from key customers through driving NPS and the analysis of results to ensure positive client relationships and satisfaction.
• Cross-functional collaboration: work closely with marketing, product development, and customer service teams
• Partners with top sales executives in overseeing the implementation of sales plans, goals, strategies and objectives to achieve team goals and revenue objectives plans to create and close product/service opportunities.
• Mentors, coaches, and manages a team of account managers to develop current and future team capabilities and monitor performance and working with human resources on employee-related issues.
• Leads the implementation of continuous improvement opportunities
• Sales strategy development & execution: To develop a comprehensive account plan focused on expanding our existing customer base, alongside a targeted sales strategy aimed at acquiring new clients selectively and strategically

Country Host

• in-country legal entity board director​
• Member of the wider regional LT
• Key contributor to regional strategy & support regional leadership​
• Engage with relevant ROM’s on operational issues, risk , governance & compliance​
• Represent International at industry events, public meetings and analyst conferences. Including media activity where necessary. Attend conferences and customer / supplier meetings as required​
• Drive site / country level engagement​
• Collaborative interaction with workers councils / unions where relevant​
• For clarity, there is no P&L ownership

Skills required for the job

Senior Sales Manager

• Drives & motivates team to deliver targets & goals. With specific focus on growth.
• Insight and business development driven – building the need in the customer through tech trends, industry and customer insight
• Able to explain the benefits of BT’s standard products and repeatable solutions in a compelling way for the customer
• Manages team sales performance and strategic growth of group of accounts through the team.
• Depending on the needs of the individual account – there will be a need to coaching in
• ‘Farming’ capability i.e. the ability to land and expand in a client account to find opportunities based on strong relationship management
• ‘Hunting’ capability i.e. the ability to open new doors in terms of account acquisition or product introduction
• Brings to life the BT strategy & vision and values for the team and BT customers.
• Manages the customer End to End driving customer satisfaction and profitable growth through sales team.
• Leverages relationships with Strategy, Portfolio and Marketing teams to ensure greater knowledge of the BT Brand pull-through and product proposition
• Promotes diversity and creates an inclusive working environment
• German/English language is an essential requirement

Country Host

• Demonstrable leadership skills &team management​
• Knowledge of the market in your country​/Region
• Passionate about creating a great place to work ​
• Passionate about delighting customers​
• Strategic thinking and vision​
• Ability to take people on the journey with you. ​
• Strong story teller / communicator​
• Collaborative leadership style

Connected leaders behaviours

• Customer Champion - Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences.
• Solution focussed achiever - Identifies and implements plans to overcome obstacles and achieve ambitious goals.
• Collaborative partner - Maintains internal and external relationships, collaborating both operationally and technically to deliver business results.
• Commercial Thinker - Uses understanding of internal commercial insight and latest external thinking to develop, and implement ideas that benefit BT

Experience you would be expected to have

• Sales leadership
• Track record of successfully growing large accounts in terms of revenue growth, product penetration and customer satisfaction (i.e. NPS or other equivalent measure) and / or evidence of acquiring new customer accounts.
• Extensive and varied global business experience, possibly with an MBA or similar post-graduate qualification.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.