Security Professional

Job Req ID:  1048
Posting Date:  21-Sep-2022
Function:  Cyber Security

Shanghai, China

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

Key Purpose of the role

To manage and administer security technologies for BT and its Global customers.

Provide Lead technical/3rd line support on all, including complex security issues – liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team.

Position is based in China

Key Responsibilities

Support in life service Security solutions for BT’s global client.

  • Work on complex incidents, problems and changes within the Operational environment.
  • Manage, lead and prioritise a team of Security Analysts working in a operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics
  • Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
  • Carry out Security Solutions Technical Consultancy in support of customer project work.
  • Have the ability to maintain a lab environment for training, testing of new services and support of customers.
  • Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customers

  • Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
  • Attend meetings on behalf of the team and line manager.
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
  • Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
  • Produce and support Firewall polices and function configuration builds to allow implementation of customer projects

Resources for which job holder is accountable

People: Opportunities exist to work as standalone member of team or leading a small team.

Budget: No direct control of budget but working to Security Operations VSB allocated budget

Key Working Relationships


External customer base

Vendors – Juniper SRX , Checkpoint, ZScaler,Palo Alto,,Azure, AWS, Alicloud etc.

Internal: Other BT business units such as BT TSO , BT Global Services, BT Wholesale,

Person Specification

Professional/Technical Competencies:

Mandatory: Hand-on experience in operation and management of security infrastructure.

  1. Minimum 5-8 years of hands-on skills on Juniper SRX , Checkpoint, ZScaler, Azure, AWS, Palo Alto etc.
  2. Ability to provide Tier 3 support and manage complex and escalated tickets in production environment
  3. Leadership skills to deliver quality service in individual role or manage a team of engineers to deliver service as per agreed SLAs
  4. Ability to communicate (both written & oral) clearly with various internal stakeholders and customer

Highly Desirable:

  1. Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
  2. Minimum professional level certification on one or multiple technologies listed above
  3. Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage
  4. Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..