Cash Collections Team Leader-Latam
Sao Paulo, Brazil
TITLE Cash Collections Team Leader – LATAM
Location: Brazil/ São Paulo
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We are now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we are on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you are interested in the power of potential, why not join us today and release yours?
About the role:
As the subject matter expect for the operational team, you will be expected to have a detailed understanding of the systems and processes required to support the team. You will also be expected to have a commercial and financial understanding of any implications resulting from operational delivery. You will support the wider team and managers with any ad hoc tasks required to run the team, ensure timely reporting and meet targets. This would include any training delivery/process improvements, whilst ensuring audit and governance compliance. You may be expected to be a point of escalation and manage both external customers, suppliers and internal stakeholder relationships.
You’ll have the following responsibilities:
- The detailed subject matter expert supporting BAU, day-to-day operations and people in a timely and accurate fashion. Often in GBS hub or in-country.
- Support the delivery of effective processes and lead on improvements
- To monitor and delivery against key metrics and KPI’s
- Plays a key role in regular coaching and training.
- Help build and then Implement any strategic changes within the team
- Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions
- Support the operational team with customer engagement initiatives or escalations.
- To provide advice and evidence in support of any negotiated settlement
- Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.
- You apply your knowledge of the unique environment in which our business operates to advice, guidance and decision making
- You keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.
You’ll have the following skills and experience:
- Advanced English level
- Advanced Spanish Level is desired.
- Bachelor’s degree in a related field
- People Management experience
- Good Excel skills
- Collections experience
- Ability to work under pressure.
- Enhanced experience in collections/finance in a Global operational environment
- expertise in Collection Dunning Strategy
- Experience working as part of a focused and professional team.
- Be able to demonstrate a customer focused approach and delivery of excellent customer service.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits, and a generous vacation package.
The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT (combination of remote and office work depending on if you reside near a BT office). Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.
BT has implemented various health and safety protocols regarding COVID-19, especially depending on your geography, local or Federal mandates. As part of these protocols, BT colleagues may be required to wear face coverings and social distance during spikes in cases in your area and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
Relocation support for this position is not currently available.
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.
BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it.
