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Analista JUNIOR de Billing

Job Req ID:  44697
Posting Date:  10 Mar 2025
Function:  Finance
Unit:  Finance & Business Services
Location: 

Sao Paulo, Brazil

Salary:  Competitive

TITLE Analista JUNIOR de Billing 

Location: São Paulo – Villa Lobos

Flexible Working / Hybrid - Office and Remote combination

 

 

Why BT Business

 

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

 

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

 

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

 

 

 

About the role

 

 The Billing Analyst will be responsible for managing and analysing the billing processes to ensure accuracy and efficiency.

This role involves working closely with other departments to resolve billing issues, generate invoices, and provide financial reports.

 

 

You’ll have the following responsibilities

 

  • Answer customer queries and handle complaints to achieve customer satisfaction.
  • Validate and manage the data input to Billing/invoice. Perform regular reconciliations of billing accounts to ensure accuracy and completeness.
  • Manage billing cycle, billing accounts and dispatching invoices processes.
  • Comply with the billing best practices, processes, and regulation.
  • Assist and support the Billing Manager with additional tasks and reports.
  • Contribute to BT cash objectives.

 

 

You’ll have the following skills and experience

 

  • Language required: Spanish / English
  • Finance experience: Minimum of 2 years of experience in billing, finance, or accounting.
  • Skills: Analytical, problem-solving skills, attention to detail and accuracy.

 

 

Benefits

 

BT offers a superior global and diverse culture that fosters health and wellness for their employees. 

 

  • Competitive salary and on-target bonus plan
  • Training and development opportunities
  • Career progression in BT Security and across BT with our internal development programme
  • Annual leave as per the local country leave agreement

 

 

 

BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it.

 

Who is BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

 

 

#LI-Hybrid

 

Why this job matters

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

What you’ll be doing

1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

The skills you’ll need

Customer Service
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Escalation Management
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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