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Data Centre Operations Engineer (Borehamwood)
Rowley Lane, Borehamwood, United Kingdom
Why this role matters
Our data centre Engineers play a key part of the life cycle from concept, design, test, delivery, deployment, in live support through to end-of-Life recovery across multiple Mobile platforms. The organisation adopts a common set of processes and uses local models to provide a comprehensive environment that can deliver outcomes agreed with our key stakeholders.
As an on-site engineer you will have the opportunity to visit multiple data centre sites across the country with travel provided via a BT van. You will work hands-on with installation and configuration and be part of a growing 30-person engineering team with opportunities for career progression into professional roles or planning functions.
You'll have the following responsibilities
As an On-site data centre engineer you will support BT's UK data centre infrastructure across multiple locations. The role involves working with suppliers on site installations, configuring and cabling equipment, and performing rack and stack operations. These positions represent a transition from external managed service provision to internal BT staffing, enabling direct control and cost efficiency of data centre operations.
Key responsibilities include:
• Delivering projects and activities related to the job role whilst following the correct processes.
• Providing technical guidance for peers, graduates and apprentices undertaking team activities.
• Contributing to collaborative goals
• Acting as a mentor/role model to others and provide coaching to the local/wider team.
• Using recognised tools, such as SharePoint and internal configuration systems to improve knowledge sharing and successfully undertake projects and/or team activities.
• Enhance the profitability and customer satisfaction of BT’s U platforms by providing physical design and deployment services that are best in class for reliability, cost and timeliness.
• Support the work of the team by providing accurate, reliable, insightful and timely business engineering interventions.
• Undertake physical installations across the UK in support of BT lines of business.
You'll have the following skills and experience
• CDM (Construction Design and Management) regulations awareness: must have
• Data centre infrastructure knowledge: must have
• Equipment configuration and installation experience: must have
• Rack and stack operations: must have
• Site survey and planning experience: nice to have
• Supplier coordination and project management: nice to have
• Hands-on experience working within internal networks (e.g., 21CN) or data centre environments.
• Strong understanding of copper and fibre optic installation and testing methodologies.
• Previous experience leading engineering teams or coaching others to achieve high performance.
• Working safely at heights or using ladders for extended periods.
Security Clearance
• This role requires BPSS, SC, and NPPV clearance. Candidates must be willing and eligible to undergo these checks.
A valid UK driving license is a requirement for this role.
Benefits
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• On completion of training journey, opportunity for On Call and/or overtime earning uplift
• Career development opportunity into Advanced or Technical support roles
• Mon-Fri core attendance days
• Weekends and B/Holidays not included ion core attendance -work life balance, time with family, etc
• Some flexibility for start/end times
• Work vehicle provided
• Ability to park work vehicle from home, saves on personal transport cost
• Work tools provided
• Uniform and all PPE provided
• Health & Wellbeing support team – EAP, Mental Health/OHS/Physiotherapy
• My Benefits and My Discounts – various options available including EE discounts, share plans
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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