Fraud Operations Analyst

Job Title: Fraud Operations Analyst

Location: Belfast

Salary: £29,278 (plus 10% monthly performance based bonus)

Join BT as a Fraud Operations Analyst

About Corporate Units within BT

Our corporate units enable our customer facing units to deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services, and buildings. We also oversee our legal, regulatory and compliance obligations too.

Corporate Units play an integral role in setting and delivering our strategy and partnering with our business units in their plans for growth. We shape and steer the direction of the business by managing our people, finances, suppliers, shared services, and buildings. And if that’s not enough, we also oversee our legal, regulatory and compliance obligations too.  A career in the Corporate Units is close to the strategic action and never dull.  We exist as four centralized teams – Finance, Strategy and Business Services, Human Resources, Legal, Company Secretary and Regulatory Affairs and Corporate Affairs.

Why this job matters

As a Fraud analyst within Group Business Services your responsibilities include mitigating against the risk of fraud & bad debt on mobile products for EE.

You will identify suspicious and/or high risk activity utilising EE systems/manual reports to detect potential fraud cases and carry out accurate risk assessments while taking full responsibility by prioritising workload to meet and exceed your personal objectives.

We’ll need you to act quickly on potential fraud cases, liaise directly with the customer, stakeholder or the relevant department and take appropriate action to minimise the loss of revenue to EE and/or customer.

Skills and experience you’ll need

• Desirable - Fraud/billing experience & sound knowledge of billing/fraud systems 
• Excellent understanding of MS Excel, Access, Outlook, Word, SharePoint.
• Ability to adhere to compliance, policy and process within the Fraud environment.
• Strong analytical skills – ability to quickly analyse information/data attained from external/internal sources to detect/prevent fraudulent activity.
• Problem solving/decision making skills – effective negotiation, influencing & problem solving skills.
• Effective communication & ability to build strong relationships with key stakeholders and external customers & suppliers.
• Hard working and target driven to achieve and exceed KPIs including a high standard of quality.

• Able to work any shifts within operating hours of Monday – Friday – 6:30am to 09:00 pm
• Able to work 1 weekend in 3 – operating hours Saturday/Sunday 6:30am to 5:15pm 

What’s in it for you?

• Competitive salary
• BT Pension scheme (minimum 5% Employee contribution, BT contribution 10%)
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more

• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

A Few Points To Note:

BT operate a hybrid working policy of 3 days per week in the office so you must be able to commit to that for this location. 

We will offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t Meet Every Single Requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.