Account Manager

Benefits

BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave 
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
Discounted EE TV including TNT Sport and the NOW Entertainment membership.
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community.
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
24/7 private virtual GP appointments for UK colleagues

Location

Riverside Tower, Belfast

This team works in the office three days per week, on Monday/Wednesday/Thursday.

Why this job matters

As an Account Manager you will be responsible for managing and growing a portfolio of customers through proactive account management and acquisition activity—landscaping accounts, identifying white‑space opportunities, handling customer enquiries, and creating qualified appointments for field colleagues. You will work closely with field-based sales and internal teams, share targets and performance, and coordinate service and commercial activity to drive revenue growth and high customer satisfaction, with a primarily desk-based role and occasional joint customer visits.

What you’ll be doing

•    Delivering against revenue and margin targets either on your own, or as part of virtual sales team within a customer base of private sector customers. 
•    Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
•    Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
•    Proactively manage churn risk for core BT products
•    Build and maintain strong customer relationships through regular account reviews, proactive communication and service
•    Identify white-space and upsell/cross-sell opportunities; qualify leads and book appointments for field-based colleagues
•    Accurately forecast business KPIs to management teams
•    Responsible for closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts
•    Acts as the desk-based point of contact for the customer/partner developing long term customer relationships

Experience Required

•    Proven experience in account management and can demonstrate track record of meeting or exceeding targets in a target-driven environment 
•    Experience managing a portfolio of customers: conducting account reviews, identifying white space, and generating qualified opportunities
•    Consultative selling skills as well as ability to create appointments and hand over effectively to field teams
•    Able to build relationships with internal and external stakeholders, and confident engaging customers face to face, by phone and virtually
•    Organised, able to prioritise competing tasks and handle both revenue generating and non revenue administrative work
•    Telecoms/IT sector experience is desirable but not essential