2nd Line Data Engineering Professional

Why this job matters

This role provides technical support and managed services to our customers, using Data Services technologies, 24x7 days a year.  By using market leading products and applying BTs process, quality, and intellectual property, we provide services to facilitate customer objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Locations: Belfast – Must be working onsite 3 days per week. This role will include a 27/7 shift rota - x2 roles available

For more information on BT Business then please visit the following link: UK & Global Business Broadband & Connectivity Solutions | BT Business 

What you’ll be doing

• Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
• To deal with customer requests in line with Service definitions and SLA’s.
• To escalate and manage incidents and requests to vendors in a timely fashion.
• Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
• Collaborate with all BT business units to bring about timely resolution of technical issues.
• Ensuring continued development of product knowledge, known issues, and troubleshooting techniques throughout the support teams.
• Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
• Development of training, tools, and processes to ensure teams increase and develop technical capability.

Skill and Requirements

• Qualified to vendor Associate level e.g CCNA.
• Possess knowledge of Networking technologies including LAN, WAN and Wireless Communications.
• Have strong service improvement and transformation skills
• Have strong organization, prioritisation, communication (written and verbal), tenacity and ownership skills.

Benefits of joining BT

• Competitive Salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave 
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.