Network Engineers - TM 3

Why This Job Matters:

In this role you will maintain and support the nation’s defences. It is quite a unique position, as you have an opportunity to work closely with the customer to directly use the power of communication to help make a better world. For each other, for our customers, for society and our communities.

The post holder will be part of a diverse team to deliver secure Logistics services to support the requirements of the Customer and the Market Facing Units

What You’ll be Doing:

• Ensure timely updates of the Configuration Management Database
• Carry out stock checks as required (data driven)
• Ensure ‘Just In Time’ (JIT) approach towards materials and stock management ensuring the business unit only holds equipment which is required and for no longer than needed.
• Prompt and professional contact response (calls / e-mails / IM / hard copy)
• Resolving ‘in-life’ issues (faults & service affecting escalations) at 1st point of contact
• Managing customer events to meet the agreed resolution date
• Delivering Right First-Time solutions
• Supporting, at all times, Company policy and best practice in the area of safety & security, with particular emphasis on the protection of sensitive customer information
• Being up to date, understanding & correctly using processes, systems & information sources
• Flagging barriers that get in the way of doing a great job to Line Managers & Leaders
• Maximising own attendance & delivery against scheduled tasks
• Ensure daily monitoring of group mailbox 

Skills We Require Of You:

• Able to multitask with an attention to detail
• Ensure that a safe working environment is always maintained.
• Able to form relationships with all stakeholders as well as maintaining people’s expectations
• Good logical skills with the ability to find solutions to both physical and technical constraints – ensuring items are stored, recorded and collated in a logical manner.
• Good understanding of Microsoft office suite. Ability to learn new software systems when required with a positive can-do attitude
• Microsoft windows
• Microsoft Office suite
• Mechanical aids
• Logical inventory systems (physical and software driven)

What we'd like to see on your CV:

• Experience of working in a logistics environment.
• Experience of maintaining a configuration management data.
• Experience in working mechanical aids.
• Ability to work with and manage  a number of high profile stakeholders.
• Management of BT security policy, assurance and compliance.
• To have a high level of technical expertise on all technologies across all platforms.
• Delivery of complex technical solutions.

Your Benefits:

• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• ​ BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 25 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointmens for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.​

Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

Part time and job-share considered