Technical Delivery Specialist

Why this job matters

Our Technical Delivery members are servant leaders and coaches for an Agile Team, focussed on embedding agile principles, methods and practices to improve delivery velocity and achieve desired outcomes. They help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. Key focuses include facilitating planning and alignment in a transparent, collaborative manner (within and across teams); driving team engagement, performance and agile capability uplift; and helping teams progress their goals by tracking metrics, managing escalations and reinforcing a culture of continuous improvement.

What you’ll be doing

Planning & Alignment

•    Partners with a range of internal and external stakeholders to align on planned initiatives, resolve issues and bottlenecks and achieve collective benefits.

     Coordinates a diverse team to deliver technical initiatives which enable benefits for customers, aligned to the portfolio strategy. 
•    Partners with, coaches and supports the Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.
•    Facilitates all Scrum ceremonies (e.g. backlog grooming, planning meetings, daily stand-ups, retrospectives, demos/showcases).
•    Optimises team allocation and resourcing by guiding the team on how to get the most of out of self-organization.

Team Engagement & Performance

•    Identifies and implements ways to improve team, process and service performance and suggests and implements changes to how the team operates.
•    Acts as a team-based servant leader in service to the team’s needs.
•    Fosters team engagement by building a safe environment where problems can be raised without fear of retribution.
•    Coaches the team on Agile principles, methods and practices, in alignment with Agile Coaches to understand maturity models and coaching strategies.
•    Executes capability uplift and training, in alignment with Agile Coaches and the organization at large.
•    Works with other Scrum Masters to improve the application of Agile practices and cross-collaboration on delivery execution.    
•    Champions Agile and contributes best practices to our internal community as well as external Agile communities.

Delivery & Measurement

•    Leverages technical expertise to deliver initiatives, from definition to implementation, in order to achieve customer outcomes aligned to strategy. 
•    Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams. 
•    Helps the team to focus on delivery of high quality stories on a predictable, sustainable cadence.
•    Focuses on outcomes and achieving benefits (e.g. high product quality, high customer satisfaction, reduced risks, improved project controls, faster ROI).
•    Promotes continuous improvement by tracking and communicating Agile metrics to team, management and any impacted stakeholders (e.g. team velocity and sprint progress/burn down chart).
•    Escalates risks, roadblocks and cross-team dependencies that are unresolvable by the team.

Skills required for the job

•    Driving Engagement: Demonstrated experience fostering and empowering high performing teams.
•    Agile Frameworks: Demonstrated understanding of the principles, components and features of Agile frameworks, with a continuous learning approach to new concepts and best practices.
•    Coaching: Demonstrated experience of coaching, with a strong servant leadership philosophy.
•    SDLC: Demonstrated understanding of the software development lifecycle and technical change delivery.
•    Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation/ context.
•    Conflict Resolution: Demonstrated experience in effective conflict resolution within and across teams.
•    Problem Solving: Demonstrated experience solving complex problems across cross-functional contexts.
•    Interpersonal Savvy: Demonstrated experience influencing teams without reliance on authority and obtaining stakeholder buy-in.
•    Facilitation of multiple teams, scrum-of-scrum experience, experience on multiple projects/programmes across different contexts.
•    Knowledge of scaled agile delivery frameworks.
•    Scrum Master Certification preferred (PSM2 / ACSM).

Experience you would be expected to have

•    Experience in the role of a Scrum Master/Program Management/Technical delivering cross-functional change using Agile (i.e. across business and technology) 
•    MANDATORY – Demonstrated coaching experience, with a strong servant leadership philosophy.
•    MANDATORY – Demonstrated experience fostering and empowering high performing teams.
•    MANDATORY – Experience of working across a wide range of internal and external technology suppliers to align plans and deliver business outcomes.
•    Domain-specific knowledge of applicable products.
•    Domain-specific knowledge of applicable technologies

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.