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Software Engineering Specialist

Job Req ID:  32731
Posting Date:  29 May 2024
Function:  Software Engineering
Unit:  Digital

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary:  Competitive

Why this job matters

Salesforce is a massive part of the BT Business IT architecture.  As a Software Engineering Specialist focused on Salesforce Communications Cloud, you will work to deliver solutions that support BT Business. 

What you’ll be doing

As a Software Engineering Specialist focused on Salesforce Communications Cloud in a wider Agile team, you will
•    Work with product owners, program and solutions architects to define solutions that fit within the wider enterprise architecture.
•    Manage expectations on what is practically achievable with the product.  
•    Challenge business requirements which would require complex and extensive customisations where an alternative approach could result in a much more simple systems implementation.
•    Guide our implementation team on appropriate use of Salesforce Communications Cloud and the wider Salesforce platform to meet business requirements.
•    Write and review documents explaining overall architecture and high level designs for the solution.
•    Set best practices and guardrails for the wider Salesforce team both functionally and non-functionally and assist in their enforcement via the governance process.
•    Proactively identify and mange risks.  Take ownership of complex issues to resolution.
•    Undertake proof of concept developments to show case potential solutions.
•    Help the implementation team on complex solution implementations and issues when required.

Skills and Experience Required

•    Degree level (or equivalent) qualification in Computer Science, Engineering or similar field.  Equivalent demonstratable work experience will also be acceptable.
•    Extensive development experience on both Salesforce Sales Cloud (8yrs+) and the Salesforce core platform (8yrs+) covering full software development lifecycle.  
•    An understanding of and experience using DevOps tooling in as part of a large Salesforce Communications Cloud project.  Copado experience ideally.
•    Effective verbal and written communication skills
•    Experience working across multiple locations and time zones
•    Experience of working as part of an Agile team
•    The following certifications are highly desirable
•    Salesforce Certified Technical Architect
•    Salesforce Certified Industries CPQ Developer
•    Salesforce Certified Industries Order Management Developer
•    Salesforce Certified Administrator / Advanced Administrator
•    Salesforce Certified Platform Developer / Platform App Builder
•    Salesforce Certified Sales Cloud Consultant
•    Salesforce Certified Experience Cloud Consultant

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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