Apply now »

Senior Manager (SRE) - Observability & Gen AI

Job Req ID:  30926
Posting Date:  13 Apr 2024
Function:  Software Engineering
Unit:  Digital

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary:  Competitive

Why this job matters

Working in a team of highly skilled specialists, will play a leading role setting the standards & frameworks required in the SRE function ensuring cross collaboration across multiple technology teams. Will work closely with the Service Assurance team to ensure these disciplines are installed and being adhered to. 


Will play an active role in building and testing Gen AI models in AWS cloud environment which will act as a baseline framework for all PDLC optimization initiatives. 


The role is responsible for ensuring the use of AI and Big Data to aggregate observational data (from monitoring systems output, job logs, syslogs, etc.) and engagement data (from ticketing, incident, and event recording system data) to produce a virtuous circle of continuous insights yielding continuous improvements and fixes. The goals are to: 


  • Implement state-of-the-art algorithms and to develop new approaches and technologies for deriving value from available data using Gen AI. 
  • Select and implement the best technologies and approaches based on experience, judgment, and experimentation results. 


The role may be responsible for managing several concurrent high visibility projects using agile methods in a fast-paced environment that may cross multiple business divisions. 

What you’ll be doing

  • Leadership: Lead a team of engineers responsible for monitoring, observability of IT systems, applications, and end-to-end service journeys. 
  • Strategy Development: Develop and implement strategies for effective and proactive monitoring and observability. 
  • GenAI and AIOps: Leverage GenAI and AIOps to enhance system monitoring and observability, predict issues, and automate responses. 
  • System Health: Ensure the health, performance, and reliability of IT systems and applications. 
  • Incident Management: Oversee incident management process, ensure quick resolution of issues, and minimize downtime. 
  • Continuous Improvement: Continually improve processes and tools for more efficient monitoring, faster issue detection, and better system visibility. 
  • Collaboration: Collaborate with other teams to ensure best practices and smooth functioning of systems. 
  • Reporting: Regularly report on the status of IT systems, application performance, and team performance. 
  • Team Development: Foster a culture of continuous learning and improvement within the team and manage team performance and growth. 


This role is crucial in maintaining the robustness of our IT systems and ensuring seamless service journeys for our customers. If you’re passionate about technology, problem-solving, and leading teams, we’d love to hear from you. 

Skills Required for the Job

  • Technical Expertise: Proficiency in monitoring tools, observability practices, and IT systems. Familiarity with applications and service journeys. 
  • Tools/Technologies: Dynatrace, Davies AI, Service Now, AWS Bedrock, Amazon Quantum Solutions (Q), and AWS Comprehend.  
  • GenAI and AIOps Knowledge: Strong understanding and experience in leveraging GenAI and AIOps for system monitoring and observability. 
  • Leadership: Proven experience in leading and managing technical teams. Ability to inspire and motivate team members. 
  • Strategic Thinking: Ability to develop and implement effective strategies for monitoring and observability. 
  • Problem-Solving: Strong problem-solving skills to identify, analyze, and address issues. 
  • Communication: Excellent communication skills to effectively collaborate with team members, stakeholders, and other teams. 
  • Project Management: Experience in managing projects, meeting deadlines, and delivering under pressure. 
  • Continuous Learning: Commitment to staying updated with the latest trends and advancements in technology, specifically in GenAI, AIOps, and IT monitoring. 
  • Analytical Skills: Ability to analyze complex data and metrics to drive decision making. 
  • Customer Focus: Understanding of customer needs and ability to align team’s work with customer requirements. 

These skills will enable the successful candidate to lead the team effectively, drive innovation in monitoring and observability, and contribute to our mission of delivering superior service to our customers. 

Tools/Technologies/Methodologies Proficiency needed in

  • Dynatrace: Proficiency in this software intelligence platform for better end-to-end visibility and AI-powered answers. 
  • AWS: Extensive knowledge of Amazon Web Services, its offerings, and architecture. 
  • GenAI: Understanding of GenAI for leveraging artificial intelligence in system monitoring and observability. 
  • ServiceNow: Experience with ServiceNow for IT service management and incident response. 
  • Containerization: Knowledge of Docker, Kubernetes for application deployment and scaling. 
  • CI/CD Tools: Experience with Jenkins, CircleCI for continuous integration and delivery. 
  • Programming Languages: Proficiency in languages like Python, Java, Go for scripting and automation. 
  • Agile and Scrum Methodologies: Experience with Agile and Scrum for project management. 

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply now »