Product Design Manager

Job Req ID:  1525
Posting Date:  23-Sep-2022
Function:  Product & Propositions
Location: 

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary:  Competitive

In BT Global, we’re experts at complex networking, serving global multinational organisations across 198 countries around the world with our security, cloud and networking services.

 

Every day we help organisations to move to the cloud; turn collaboration into part of their culture; improve contact centres; transform customer service and simplify their network. All with security built-in, not bolted on.

 

We connect sites, people, and customers to secure, scalable cloud services via our flexible networking products, underpinning the right experience for everyone who relies on them. We extend collaborative working from main offices to branches, and from there to homes and people on the move, all by using our cloud, wi-fi and internet solutions.

 

Our security intelligence and managed services help address challenges around data loss prevention, encryption, access to cloud services, and information risk management. We have the technology and the intelligence to spot and tackle cyber threats before they become the stuff of headlines. 

 

Digital superheroes

There’s never been a more exciting time to join the Global Digital Team. We’re transforming the way we work to create not only the best digital experience in the telco market, but something that customers talk about as the best in the World. 

 

We believe in empowering our digital superheroes to work autonomously as teams and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives. 

 

We’ve got something special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground-breaking journey.

Why this job matters

As an experienced, self-motivated Product Designer, with strong UX and UI skills, you will take ownership of the end-to-end experience, lead design within your squad, collaborate with the wider team from discovery and research, workshops, ideation activities, sketching and prototyping, all the way to the final deliverables.

You will also be encouraged to influence the product backlogs, ensuring that every decision and every experience adds value to our customers and achieves our business goals. In addition to this you will be using data and observing customer behaviours to continually optimise the experiences you create. As a representative of the design team, you will focus on best practice design, ensure that all designs align to our experience principles, be clear about the objectives of the experiences and the problems they solve and that we stay true to the brand.

What you’ll be doing

You will be accountable for being the confident, objective voice of our users. Relentlessly chasing needs-based innovation and producing world class quality experiences. 

You will:

•    Deliver designs that perform commercially and allow the customer to achieve their desired outcomes
•    Design human centred, end to end experiences
•    Articulate customers problems and needs 
•    Lead/participate in discovery activities to define the problem space
•    Formulate and 
validate hypotheses on how to achieve a desired outcome 
•    Plan and execute summative user research
•    Create prototypes for testing to validate and shape your solutions
•    Support the continuous improvement of the user experience and the product

•    Share your knowledge across relevant squads to ensure our experiences for the customer are consistent across our platforms Help to continually develop a strong team culture across the design team and the wider Digital team

Skills and qualities required for the job

Spectrum of expertise across the following skills (with a specialism in some areas):

•    Very strong UX and UI skills 
•    Able to use Interaction Design & Prototyping to define the order and experience of user’s activities 
•    Ensures each moment is intentionally created using Micro Interaction Design
•    Designs end-to-end journeys with user needs and data at their heart
•    You can analyse behaviours and appetites using data analysis, MVT & A/B Testing
•    Knowledge of modern, emerging web and mobile UX/UI design patterns and experiences
•    Flourishes in an environment of continuous learning and eager to advance your craft further 
•    Good understanding of the technical basics around web and app applications 
•    Ability to
communicate and collaborate in cross-functional teams