Contract Manager

Job Req ID:  4691
Posting Date:  12-Jan-2023
Function:  Commerical Services

Perth_, Australia

Salary:  Competitve

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

The role

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower within a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter.

You will drive growth on the existing contract through effective management of moves adds and changes within your parameter


• Ensure the resolution of key high risk contractual issues within your parameter

• p&L ownership dedicated mid sized complex contracts or pillars within a very complex contracts

• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them

• Accountable for Risk & obligation management for parameter of the contract

• Ensuring compliance to all BT governance on contracts

• Customer facing for all contractual related matters

• Accountable for Organic growth on contracts through change control

• Identifies new sales opportunities for the account and hands these to account management to pursue as required

• Ensures before contract signature that proposed contractual obligations are achievable



• Customer champion - Establishes customer needs, uses operational and  technical expertise to deliver brilliant experiences.

• Commercial thinker - Uses understanding of internal commercial insight and latest external thinking  to develop, and implement ideas that benefit BT.

• Solution focussed achiever - Identifies and implements plans to overcome obstacles and achieve ambitious goals.

• Bold decision maker - Problem solves  to achieve business unit plans, providing  expertise and insight to support bold decisions.

• Identifies new sales opportunities for Vertical accounts and hands these to account management to pursue as required.

• Accountable for ensuring before contract signature that proposed contractual obligations are achievable.

• Commercial decisions within the contract DoA structure


• Provide informal ongoing mentoring and coaching to virtual team members,

• Data Analysis: ability to use robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and presents large volumes of data effectively

• Ability to review and manage team performance

• An affinity for problem solving

• Strong legal and commercial acumen

• Stakeholder Management: build strong cross-functional relationships

• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal GS stakeholders with clarity

• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs

• Ability to makes logical judgments about where leadership is needed in the team

• Willingness to challenge and do the right thing where required e.g. resolve contractual challenges and disputes.

• Significant experience in managing medium-sized complex and non-standard  contracts and accounts

• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions

• Possess expert resource and demand management experience and skills, including best-in-class practices

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..