Scrum Master

About this role

The purpose of this role is to be the scrum master of Voice application stack that supports Enterprise hosted voice products – CVx, WHCx, DV4B, EEOP and any new props on Broadsoft cluster. The role involves running the scrum daily basis and take part in all the ceremonies specified at tribe level. This role is responsible for heartbeat of the scrum to ensure all of the resources in the squad works in harmony towards a common goal of delivering the best customer experience in a fast-paced changing technology environment. 
 

What you’ll be doing

Facilitate all scrum ceremonies (daily stand up, sprint review, and sprint retrospective, demos/showcases) in a way that ensures full team engagement and work with the team to continually refine and improve
•    Guide the squad on how to use scrum and agile practices and methodologies and when they should be used appropriately
•    Optimise team allocation and utilisation by guiding the team on how to get the most of out of self-organization, using team metrics (e.g. team velocity, sprint progress/burn down charts) to drive performance
•    Shields the team from external interference and ensure the team is fully functional and productive
•    Removes blockers that inhibit team productivity (when individuals themselves cannot reasonably resolve them), escalates as required
•    Facilitate the team to become self-organising and cross-functional, fosters close cooperation across all team members, encourage cross-training and supporting each other. Continually inspect and adapt the squad’s ways of working
•    Supports Product Owner on release planning
•    Work with other Scrum Masters to improve the application of Agile practices and cross-collaboration for delivery execution

You'll have the following skills and experience

•    Coaching: Demonstrated coaching ability, with a strong servant leadership philosophy
•    Transformative change delivery: ability to identify business outcomes, manage dependencies and deliver change in complex environments
•    Stakeholder management: ability to manage and influence stakeholders with competing priorities
•    Business expertise: defined by the project scope
•    Software Development Lifecycle: Demonstrated understanding of the software development lifecycle and technical change delivery
•    Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation / context
Scrum Master Certification preferred (PSM2 / ACSM).
Experience:-
·       3-5 years’ experience in the relevant field or equivalent MANDATORY
Experience with one or more agile frameworks (Scrum, Kanban, Scrumban, DSDM) MANDATORY
Practical experience in Agile methodologies MANDATORY
Demonstrated 2-3+ years’ experience or equivalent in the role of a Scrum Master delivering cross-functional change using Agile (i.e. across business and technology) MANDATORY
Demonstrated coaching experience, with a strong servant leadership philosophy MANDATORY
Demonstrated experience fostering and empowering high performing teams MANDATORY
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.