Account Manager

Date: May 6, 2023

Location: Ottawa, Canada

Company: BT Group

Location: Ottawa - remote


Why BT?

At BT we connect people – bringing the world closer together. We’re global, delivering digital transformation in 180 countries to create, collaborate and communicate better than ever. We realize this through our people, their knowledge, behaviours, skills and expertise. We need people who want to reach their full potential. People who aim high and share our ambition of a truly connected world.


There are no limits to what people can do when they connect. There are huge opportunities. Come and find out more about BT.


Why BT Global?

We’re one of the world’s leading providers of communications services and solutions, with customers in 180 countries. We operate globally and deliver locally, with 17,000 experts serving leading multinational companies. You’ll be joining a unique breadth of scope, reach and capability that helps our customers solve the most complex business communications requirements on a global scale.


Why this jobs matters

The Account Manager orchestrates and leads the execution of the account strategy, managing 1-3 key global accounts in the industries vertical as part of a global team.  This role builds and sustains executive level relationship, leads and manages the overall account and delivers on customer satisfaction.

With such a fast-moving, ever-changing market, dynamic portfolio of products, brands and services, each day brings new challenges, opportunities, and the chance to expand our horizons.


For us, it’s all about keeping our customers at the heart of everything we do.  If you’re innovative in your thinking and dependable in your delivery this is the place for you.


What you'll be doing - your accountabilities

• Build and own the holistic customer/BT plans for a small group of strategic global customers detailing critical insights and new business opportunities 
• Maintain influential network relationships both internally and externally, to maximise opportunities to successful closure and handover.

• Build foundations to develop successful and sustainable long-term business relationships with key stakeholders.
• Identify new tactical sell opportunities & create pipeline that will result in both short- and longer-term business success.
• Develop strong, proactive account plans that summarise strategy and action.
• To seek innovative ways to expand new services and initiatives across the accounts.

• Utilise portfolio change and additions to engage with organisations and create customer conversations.

• Prioritise keeping sales data current and accurate in Salesforce to ensure business and customer accuracy.


Skills required for the job

  • Sales Drive and Achievement Orientation. You enjoy talking to new clients and understanding their issues and are able to build a business case with them.
  • Commercial Analytics and Technology Adoption. Identify patterns in data and leverage technical tools proactively without hesitation.
  • Personalisation and Value Creation. Build rapport and tailor messages which tap into customer needs that align to Why BT.
  • Collaboration and Inspiring Customer Confidence. Work as one team with our customers and build real partnerships and trusted relationships.
  • Simplifying and Conveying Complex Information. Making life easier for our customers by truly understanding their needs and providing solutions to their strategic business priorities.
  • Sales Adaptability, Resilience and Agility. Manage change and stay productive under pressure over a period of time consistently.
  • Commercial Creativity. Act on strategic opportunities and be innovative in securing new business. Be bold, challenge the status quo and take action to attain the desired outcomes.


Experience you would be expected to have

  • Creative thinking and solutions to complex business problems including across geographies and cultures
  • Experience with winning new logo deals and driving consistent business growth
  • Success in building partnerships with stakeholders at C-level/senior manager/exec level
  • Delivered or exceeded sales targets in global accounts
  • Developed and executed successful account plans to deliver growth
  • Mining Vertical experience, preferred
  • Telco Background, preferred
  • Fluency in French, preferred


What we offer

  • Dynamic multinational environment, working with international diverse teams and inclusive company culture
  • Work for a company that accelerates growth through tech that is responsible, inclusive, innovative and sustainable
  • World-class training and development opportunities, unlimited access to LinkedIn Learning and Academy learning pathways
  • Competitive salary and on-target bonus plan
  • Flexible benefits to fit around you
  • Volunteering days
  • Opportunity for hybrid working
  • Team building events



BT offers a superior global and diverse culture that fosters health and wellness for their employees. 


This opportunity participates in the BT sales pay plan, offers a competitive base salary, comprehensive benefits and a generous vacation package.


The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT (combination of remote and office work depending if you reside near a BT office). Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.


Relocation support for this position is not currently available.


Existing authorization to work in Canada is required. 

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About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 


We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’


We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  


This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.