Network Engineering Professional

Why this job matters

Protect customers critical infrastructure and reputation by delivering top-tier service while maintaining professionalism, respect, and integrity in all interactions. Foster a collaborative, supportive environment that celebrates success, encourages learning, and ensures customers feel valued. Actively support Business Unit goals by embracing trusted relationships, seamless experiences, integrated solutions, and streamlined processes, aligned with BT's values.

What you’ll be doing

 • Provide onsite 3rd line technical expertise while supporting and protecting LBG’s large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.
• Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board. 
• Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
• Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.  

The skills you’ll need

• Strong fault finding skills
• Networking experience in data centers and large enterprise environments, covering WAN, LAN, • Security, Cloud, Wireless, Automation, Voice, and NetOps technologies.
• Proven ability to lead collaborative work practices and drive continuous improvement for optimal customer outcomes.
• Expertise in complex technical infrastructure and solutions, delivering tailored short- and long-term results.
• Cisco CCNP certification or equivalent professional experience.
 

Benefits

• Competitive salary

• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution

• Direct share scheme

• Exclusive discounts on BT broadband packages

• 50% off EE mobile plans and SIM-only plans, plus 50% discount for friends and family

• Support for working parents, including paid maternity, adoptive, and paternity leave

• Option to join the Healthcare Cash Plan and other benefits like dental insurance and gym membership

• 25 days annual leave (plus bank holidays), increasing with service, with an option to buy extra holiday

• Volunteering days to support your local community

Our working model

BT have moved to a hybrid working model - you can work from home certain parts of the week as per the SMART working model