Product Professional, Street

The Product Professional, Street plays a key role in supporting BT’s ambition to enhance UK streets through meaningful, connectivity-based services. As part of the BT Street team, you’ll help deliver on our vision to transform legacy payphones into a network of digitally connected smart city units, reducing loss-making assets while preserving the heritage of iconic red phone boxes.

This role ensures that both legacy and modern products—such as Street Hubs, mobile small cells, and ST6 payphones—are regularly reviewed, maintained, and remain commercially viable. You’ll work across BT and with external partners to support product improvements, operational delivery, and strategic initiatives that align with BT’s purpose to connect for good. 

Full Lifecycle Ownership of Street Products 

• Lead the end-to-end management of street-based products—including Street Hubs, mobile small cells (worth £0.4m revenue), and ST6 payphones (worth £0.5m revenue)—ensuring they remain operational, compliant, and commercially viable throughout their lifecycle. 

Strategic Planning and Roadmap Development 

• Act as a key contributor to the Street strategy, developing product roadmaps that align with BT’s regulatory obligations and strategic goals, including initiatives like migrating Street Hubs from fibre to 5G to reduce costs and enhance connectivity. 

Commercial Performance and Business Case Development 

• Monitor product performance, usage, and financial metrics to identify opportunities for improvement or rationalisation. Develop business cases to assess cost-benefit and recommend approaches that support BT’s Medium-Term Plan (MTP) commercial goals. 

Cross-Functional and External Stakeholder Engagement 

• Collaborate across BT teams (EE, Marketing, Brand, Software Design, Service) and external partners (Global Media, Openreach, Councils, Suppliers) to ensure smooth delivery, in-life support, and strategic alignment—such as enabling 5G Small Cell rollouts in kiosks and hubs. 

Operational Excellence and Asset Management 

• Drive product improvement initiatives including unit refurbishment, graffiti removal, and re-paints. Manage BT’s 10% share of advertising campaigns across the estate, oversee key assets at One Braham and Adastral, and maintain accurate product documentation and systems. 

End-to-End Product Management Experience 

• Demonstrated ability to manage products from concept to market and through in-life delivery, including building cases for change, developing business cases, selecting suppliers, managing contracts, and delivering customer and commercial benefits—critical for overseeing BT’s Street Hubs, ST6s, and mobile small cells. 

Strong Commercial Acumen 

• Proven understanding of how operational performance impacts overall P&L, with experience in maximising revenue and supporting strategic cost-saving initiatives. 

Strategic Communication and Stakeholder Influence 

• Skilled in communicating complex ideas and strategic recommendations to senior stakeholders, inspiring cross-functional teams and external partners to align with product strategy and business goals. 

Collaborative Leadership in Matrix Environments 

• Experienced in leading resources outside of direct teams, working across internal departments and with external organisations (e.g., Global Media, Openreach, Councils) to deliver product improvements, advertising campaigns, and infrastructure upgrades. 

Customer-Centric and Solution-Focused Mindset 

• Strong focus on customer experience, with a track record of identifying and implementing solutions to operational challenges—such as graffiti removal, unit refurbishment, and brand refreshes—to enhance product value and public perception. 

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave  
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues