Product Design Specialist (Digital: Corporate Units)

Recruiter: Melanie Carballo
Hiring Manager: Edward Lloyd
Career Grade: D
Internal Closing Date: 08/03/2024

Full time, 3 days a week together in our London hub (flexible 2 days remote wherever)
 

The immediate assignment:

As a Product Design Specialists, you'll orchestrate the creation of new products, propositions, and services for our BT colleagues. You'll wield a substantial degree of autonomy while skilfully balancing a user-centric approach, ensuring consistency in the exceptional digital experiences you create.

This is a senior design role which requires expertise in Human-Centred Design methodologies, a keen grasp of cross- disciplinary dynamics user experience, interaction design and innovative. Proficiency in User Research, Product & Content Design is also expected. You'll also bring experience in working with off-the-shelf and third-party products (e.g. Success Factors, Ariba), applying design best practices, evidence-based insights, data-driven strategies, and research to continually elevate our experiences and design decisions.

Moreover, we're in search of a design visionary who can actively contribute to our transformative journey in enhancing the colleague experience through the capabilities of GenAI.
 
You'll have the following accountabilities:

• Design Thinking & Expertise: Strong design skills and a deep understanding of design principles, processes, and methodologies. Applying a human-centered, iterative design process to solve complex problems and create user-friendly solutions.
• Prototyping and Wireframing: Creating low-fidelity and high-fidelity prototypes and wireframes to visualize and test design concepts.
• Visual Design: Creating aesthetically pleasing interfaces aligned to design best practices and digital brand guidelines.
• Interaction Design: Designing the interactions and behaviors of a product, ensuring it's intuitive and user- friendly.
• Information Architecture: Structuring and organizing information and content for easy navigation and understanding.
• Usability Testing: Conducting usability tests to gather user feedback and refine designs accordingly.
• Leadership: Ability to inspire a team of designers, setting a vision and guiding them to achieve design excellence.
• Mentorship: Ability to mentor and develop junior designers, fostering their growth and skill development.
• Strategic Thinking: Capacity to align design strategies with broader business goals and objectives.

You'll have the following skills and experience:

We are looking for individuals who are open to embrace learning opportunities at every turn. You'll be fully aligned with our 'build, measure, learn' mantra, consistently prioritizing the user experience in your approach.

Essentials:

• A minimum of 3 years of experience as Senior Product Designer/Design Manager (or in similar roles), with a portion of that experience focused on SASS products and colleague facing tooling
• The ability to take a project from inception to completion, continuously enhancing the customer experience
• Previous experience working within lean and agile teams.

Desired Qualities:

• Exceptional collaboration and communication skills, with a knack for simplifying complexity.

Benefits:

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards:

-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.
 
-Looking out-

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.
 
-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.
 
How to apply
 
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
 
What we stand for
 
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.