Product Design Manager (Digital: Consumer/EE)

Full time, 3 days a week together from our London digital hub (flexible 2 days remote wherever).
 

The immediate assignment:

As a Product Design Manager at BT Consumer/EE, you’ll balance a rigorous user-centric perspective with the ability to make bold decisions and help the team move the product and people forward in a fast-paced environment.

You’ll be responsible for quality assurance of the design final product, staying close to the squads to provide a trusted design leadership, empowering their chapters to run their own crits but stepping in where needed to set and maintain standards of work.

You will help to grow an amazingly talented design team and to positively impact the lives of the millions of customers that engage with us bringing them close to the things that matter most to them.

You'll have the following accountabilities:

• You will be responsible for defining, delivering vision and leadership within your own UX & Design team
• Accountable for the consistency within your own UX & Design team, the direction set as well as the output of that team
• Design execution & delivery - You will be responsible for UX and design leadership and execution – ensuring the team are understanding and translating user needs and business goals into compelling usable and consistent journeys, digital products and services for our customers
• Continuous improvement - You will advance how product design engages with user research and data analysis to ensure our approach is evidence based, user centred and drives our experience design decisions
• Human driven approach - Lead or oversee experience UX & design efforts on major strategic initiatives across their area of accountability

You'll have the following skills & experience:
 

• Previous Ecommerce Design Experience - you are someone who has either designed for, or managed a team working on a web and app store
• Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points
• Visual Design & Finesse - crafting interactions into a simple and delightful user interface
• User Journey Mapping - designing end-to-end journeys with needs and data at their heart
• User Research & Testing - discovering issues and needs through regular qualitative learning
• Data Analysis, MVT & A/B Testing – analysing behaviours and appetites using regular quantitative learning

The following qualities:

• Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort
• Strategic thinking and planning; driving efficient ways of working, looking to make a best-in-class design team and operating model
• Entrepreneurial and flexible approach to activities; adapting behaviours and proactivity removing barriers to delivering results

Benefits:
 

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards:

-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

-Looking out-

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

How to apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
 

What we stand for:

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.