Learning & Capability Specialist

Locations

London, Birmingham, Manchester and Bristol 

Why this job matters

The Learning & Capability Specialist plays a crucial role in scoping, designing and facilitating Learning, Leadership & Capability products and interventions across BT Group, working with the Senior, Specialist Learning product owners or leading the E2E delivery as part of a product portfolio.

Provides subject matter expertise to Learning & Capability product owners specifically around effective and innovative design of learning resources and facilitated experiences to achieve product outcomes.

A strong focus on customer centricity is essential for this role, to ensure that all learning and capability products address business challenges and drive sustainable value for BT Group.  

What you’ll be doing

• Works as part of a delivery team within a squad, supporting specific activities in the product lifecycle for interventions that drive and enhance colleague experiences across BT Group.
• Supports the product owner on individual products or parts of a larger portfolio and supports in managing a multifunctional delivery team which can include external suppliers.
• Works closely with key stakeholders to identify customer needs and translating them into product requirements and user stories.
• Leads on the definition, scoping, design, development, deployment and facilitation of learning and capability interventions.
• Continuously gathers feedback from end-users and stakeholders to refine products that are value-add and customer-centric.
• Identifies and leverages qualitative and quantative data and analytics to support the tracking of objectives, products outcomes and impact of learning interventions.
• Measures, monitors and analyses the outcomes and impact of learning products.
• Designs and develops products keeping a commercial focus, assessing cost and value drivers, developing cost-effective solutions; manages product delivery in budget and reviewing return on investment.
• Provides expert facilitation of experiences, or facilitation advice, to a variety of audiences focused on capability uplift.
• Provides individual and group coaching as part of a product offer.
• Provides expertise in behavioural and capability development, alongside deep insights into current theory, best practices, and research, to design and facilitate impactful learning products that drive performance and create meaningful shifts in capability.

The skills you'll need

• Learning Design, including Digital: Expert at designing and developing learning interventions using best practice methods, including digital solutions, to create efficient and effective learning experience.
• Learning Evaluation: Defines, measures and interprets learning impact in relation to the organisation’s performance objectives or expectations using a range of quantitative and qualitative methodologies.
• Agile Methodologies: Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans.
• Behavioural Change: familiar with behavioural science and behavioural change management.
• Project/Programme Management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.
• Stakeholder Management: Organises, monitors and improves relationships with stakeholders.
• Relationship Building: Connects with others and forming positive relationships.
• Data Analysis: Collects and interprets data in order to uncover patterns and trends.
• Continuous Improvement: Continuously thrives to improve products, services, or processes.
• Risk Management: Identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.
• Commercial Acumen: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision-making.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.