IP Migrations PMO Manager

Why this job matters

We are transforming our portfolio to deliver 5G, Cloud and IP products and solutions for our customers, which is a critical component of BT’s digital transformation and simplification.  

The focus is on managing the migration of our business customers to new services, ensuring that relevant timescales are followed with minimal disruption and retaining customers during the process. This migration is the largest, and most important customer focused change in our market, for us and our customers in the last 15 years.

You will provide Governance and drive a standardised PM methodology across the All-IP Building closures and programmes to ensure the requisite projects are delivered on time in accordance with the central PMO standards. 

What you’ll be doing

• Accountable for supporting the delivery of customer facing and internal facing projects that will have a high degree of visibility both internally and externally.
• Supporting the PM with the management of network and exchange closures where we will be migrating customers from closing exchanges to enduring exchanges.
• Ensure projects and programmes adhere to established frameworks, processes and standards set by the IP Migrations Portfolio PMO.
• Ensure Standardized Project Documentation Compliance across All-IP Building Closures and 2G Programmes and any new initiatives as directed by PMO Manager.
• Ensure programme risk identification, reporting, escalation and mitigation across all active projects
• Conduct assurance reviews with new Building Closures and 2G PMs/workstream leads to review compliance with life cycle processes, project documentation, reporting standards, project controls (risk, issue, change control) etc.
• Contribute to demand and capacity planning across All-IP Building Closures and 2G Programmes liaising with the All-IP Migrations PMO Capacity Planning Lead
• Oversee Programme-level reporting with inputs from individual sub-projects
• Lead on designing and implementing PMO services, to add value and control Programme Delivery
• Lead Programme level governance sessions and designing and assuring Programme level controls
• Manages and creates visibility around the holistic programme health and reporting, tracking and reducing delivery risk.Continuously improve PMO services to streamline and ensure improvements are embedded
• Setting up a programme of regular review and evolution of internal controls
• Identifying and mitigating project vs. program level risks, managing the resolution of issues in liaison with the All-IP Migrations PMO Risk Lead

Experience/Skills needed to be successful in the role:

• Highly developed PMO skills – significant experience working in PMOs, designing and rolling out services, supporting large programmes (ideally delivering a range of IT and network technology)
• Project management skills – strong knowledge and experience of formal project management methodologies, project planning and project financial and resource management
• Stakeholder management – Proven history of engaging and influencing a wide variety of stakeholders both externally (IT Manager, Programme Manager) and internally at the highest level (C suite/Director Level). Ability to lead discussions with a wide variety of stakeholders to facilitate programme discussions
• Risk Management – Strong understanding of risk management governance, controls and assessment approaches in complex/fast paced programme environments
• Communication skills – excellent communication and presentation skills with the ability to engage and communicate at all levels of the organisation
• Reporting – demonstrable experience in the creation of accurate and timely management information/dashboards to support decision making
• Delivery Minded – understanding that governance and oversight should enable, not obstruct, the execution of change with the willingness and ability to challenge and coach project managers on information consistency, quality and standards.
• Experience working in consulting and/or similar sized telecoms organisations would be ideal

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues