Executive Assistant to MD

Job Req ID: 52800

Closing Date: 17th November 2025

Location: London

Why this job matters

As our Executive Assistant to the Product Managing Director (MD) you'll play a vital role in ensuring the smooth operation and strategic alignment of the Product division. By providing high-level executive support, managing office administration and optimising the MD’s time to enable the MD to focus on key business priorities. 

You'll continually look to identify opportunities to improve services and processes, using knowledge, experience, and data to make decisions and implement changes.  Having an expert level in both written and verbal communications, as well as being fully proficient across Office365 and digital applications.

Emotional intelligence is key for building strong trusted relationships and networks internally and externally to influence and improve outcomes and decisions.  

What you’ll be doing

Time Management and Meeting Planning

• Owner of the MD diary, using initiative, to strategically co-ordinate and align the diary by exercising judgement and decision-making while filtering, prioritising and delegating requests and solving conflicts, with minimum instruction

• Integrate and synchronise personal commitments and actively seeks these out for the full year

• Schedule and lead regular office meetings to plan ahead, review commitments and requirements and discharges actions

• Be creative in using the calendar to create reminders for completing tasks; team leave and attendance; apologies sent for meeting; storing meeting papers; adding travel time

• Co-ordinate and manage every aspect of travel itinerary (including venue bookings) anticipating all needs, ensuring cost effectiveness and compliance

Meeting Preparation

• Work with content owners on creating and producing meeting papers, briefings, and presentations.

• Analyse simple data, edit and prepare reports on behalf of their MD

• Expert in Microsoft Word and PowerPoint as necessary to create and edit agendas, slides, briefing papers

• Prompt when overrunning / late for next meeting

Email Management

• Develop processes to manage email workflow, implementing ideas to improve and simplify MD workstack

• Ensure actionable emails are dealt with daily and open actions are tracked through to completion

• Independently responds to emails, delegating and sharing as appropriate, seeking guidance where required

Stakeholder Management & Collaboration

• Uses knowledge to negotiate or persuade stakeholders

• Navigate relationships openly and honestly leveraging stakeholder relationships, using experience and expertise with ability to implement new ideas and shape the best solutions to problems

• Take responsibility to agree ways of working, service level requirements and continuous learning and development with MD

• Develop and maintain a series of internal and external relationships to improve and maximise efficiencies and impact across the business

• Act as a positive role model and develops a high performing culture across the PA community & develops PA network for social, wellbeing, collaboration and sharing best practice

• Offer advice and recommendations based on expertise, both proactively and on request

• Use knowledge of best practice to collaborate with peers across the business in different ways

• Set a high standard for quality of work, outlining clear expectations

• Actively use and seek out resources to enable and influence stakeholder decision making

Communications / Engagement

• Co-ordinate all people calls/webcasts/events working in partnership with content owners helping to shape the agenda for colleagues

• Co-ordinate engagement and visibility plans including virtual for MD

Technology

• Develop and contribute to knowledge of new technologies, how they’re used in BT and externally

• Become the advocate and stay up to date on digital technology and applications making time for training and seeking out best practice to work smarter

• An expert in IT applications and setting up Teams channels for chats, meetings, and collaboration.

• Expert on internal systems and processes, ie, room bookings, catering, finance, and travel

Primary Point of Contact / Call Management - for the office and virtual office.  Screens and filters calls and visitors acting as a gatekeeper

Safety, Security, Ethics & Compliance – ensure compliance to BT processes and policy demonstrating financial awareness for business requests

Special Projects & Ad hoc – deliver administration tasks by applying expertise to prioritise work and enhance business process or policy, this may be, but not limited to be:-

• Able to prepare and analyse reports

• Able to prepare and edit documents to a very high standard

• Solves simple IT problems on behalf of the team

• Proactively reviews office processes and implements efficient ways of working

• Act as liaison for the leadership team

• Responsible for onboarding of any new members of the team, creating a reusable guide to ensure the process is efficient

• Attends meetings to take notes/actions, endeavouring to chase and close these

Skills you’ll have

• Confidentiality: diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters - confidentiality is paramount
• Time management and planning: strong skills in planning, organisation and time management, strong grasp of detail, working to deadlines
• Autonomy: as a self-starter you respond quickly to challenges, working independently using your initiative and seeking guidance only when necessary
• Emotional intelligence and self-awareness: able to handle office politics or disagreements whilst maintaining personal integrity.  Awareness of how and when to communicate to help improve relationships our outcomes
• Relationship building: able to present a strong professional front, build strong relationships and develop wide networks internally and externally to exert influence on outcomes, get work done through others, without direct authority
• IT proficiency: expert across Office365 and digital apps with a good level of IT skills to produce and edit PowerPoint and Word documents.  Able to set up and manage channels in Microsoft Teams and OneNote
• Expert level written and verbal communication skills with the ability to communicate and persuade clearly across all levels of stakeholders and making complex technical information easy to understand
• High level of flexibility to provide business support as and when required.  This may also include travel to other UK sites
• Expert knowledge of internal systems
• Active learner: Quick to learn and readily applies new knowledge. Committed to continuous learning to attain skills, dedicating time to focus on development and acquiring knowledge
• Governance and compliance: You evaluate and quantify the impact of standard legal and regulatory risks. You use your knowledge of internal and external regulatory standards, legal requirements, and principles

Experience you’ll have

• Significant EA or PA experience in dynamic business environments
• Expertise in managing complex diaries and travel itineraries in an efficient manner
• Ability to manage multiple tasks and activities at once, consistently delivering work to a high standard
• Strong track record of handling sensitive strategic, commercial and personnel matters with utmost trust, integrity and confidentiality
• Effective negotiation to manage stakeholders expectations and prioritisation

What’s in it for you

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    x4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.