Delivery Lead (Wholesale)

Closing Date: Tuesday 30th September 2025

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

The Scope

The Delivery Lead is accountable for delivery roadmap for BT Wholesale, ensuring alignment with transformation initiatives and business objectives to deliver improved commercial and customer outcomes.

This role leads complex programmes, driving integration across Transformation, Product and Customer Experience.

What you’ll be doing

Strategic Delivery & Roadmapping: Taking ownership of and evolving the delivery roadmap for BT Wholesale, ensuring alignment with Business-wide strategic priorities and market demands to deliver improved customer experiences. Monitors and reports on roadmap progress, dependencies, and risks to Wholesale LT and other senior stakeholders.

Cross-Functional Integration: Collaborating closely with other functions to ensure delivery executions. Facilitates integration and elevation of Wholesale delivery plans within Business Transformation, Product, and Customer Experience. Act as a key interface between technical delivery and other stakeholders, translating requirements and managing expectations.

Programme & Project Leadership: Ensuring delivery excellence through structured governance, milestone tracking, and proactive issue resolution, driving continuous improvement across cross-functional product and project teams.

Transformation & Change Leadership: Championing transformation initiatives focused improving customer experience, the use of automation and process improvement, and changing ways of working / tooling.

Stakeholder Engagement & Governance: Building strong relationships with internal and external stakeholders including vendors, partners, and customers. Able to provide clear, consistent communication on delivery status, risks, and strategic alignment to a broad set of senior stakeholders.

Experience needed to be successful in the role

• Extensive experience in telecom delivery, programme management, and transformation leadership.
• Strong understanding of wholesale telecom products, infrastructure, and service lifecycle.
• Proven ability to lead cross-functional teams and manage complex stakeholder landscapes.
• Expertise in delivery roadmapping, strategic planning, and portfolio governance.
• Excellent communication, negotiation, and leadership skills.

The Benefits

• Annual on target bonus 15% (personal and company performance multipliers)
• £5,500 car allowance (can be taken as cash)
• Family health cover
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues