Associate Product Manager, Broadband In-life

The Scope

The Associate Product Manager, Broadband In-life role is critical to ensuring BT’s broadband products deliver a reliable, high-quality experience for business customers. As connectivity becomes increasingly vital to business operations, effective in-life product management directly influences customer satisfaction, retention, and trust.

This position safeguards revenue by keeping products commercially fit, operationally smooth, and compliant with regulatory and market changes. You will support the implementation of BT’s product management vision and strategy, ensuring products continue to deliver value and evolve in line with customer and business needs.

What you’ll be doing

Design and maintain in-life product dashboards and reports, defining scope and approach for analytics projects across the broadband portfolio.

Analyse product performance and customer behaviour, selecting tools (e.g., SQL, Qlik) and visualisation techniques to deliver actionable insights and compelling data stories.

Act as subject matter expert for in-life broadband products, ensuring stability and supporting migrations to new technologies while balancing customer needs, commercial performance, and operational constraints.

Monitor product profitability and drive cost transformation initiatives, collaborating with functional teams to ensure impactful delivery.

Ensure regulatory compliance and manage product-related risks, determining when to escalate issues versus resolving through existing processes.

Engage stakeholders and suppliers to maintain service quality, navigate conflicting views, and provide data-driven recommendations to influence future product development.

Experience needed to be successful in the role

Some exposure to product management, ideally within a B2B technology or telecoms environment, with an understanding of in-life product support.

Previous experience of data analytics, including working with data sets, creating reports or dashboards, and basic knowledge of tools such as SQL or BI platforms.

Proven ability to support projects or change initiatives, such as migrations or process improvements, with guidance from senior team members.

Strong commercial awareness, including understanding cost drivers and how they impact product performance.

Experience working collaboratively with cross-functional teams (e.g., operations, service, finance) to deliver outcomes.

Familiarity with regulatory compliance and willingness to learn audit and governance processes.

Strong organisational skills and ability to prioritise tasks in a fast-paced environment.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues