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Learning Change Manager

Job Req ID:  52067
Posting Date:  14 Oct 2025
Function:  HR
Unit:  Business
Location: 

New Bailey, Manchester, United Kingdom

Salary:  Competitive

Hyrbid working - 3 days in the office, 2 days working from home

Locations - Glasgow, Belfast, Manchester, Birmingham, Bristol, London, Dundee and Liverpool

Why this job matters

Our BT Business & International trading units are global leaders in secure connectivity and collaboration platforms for businesses of all shapes and sizes serving 1.2 million business customers both in the UK and internationally, from big household names and government departments, to sole traders and new start-ups.

 

As the UK and International B2B units transform to become the leading telco, communications & technology players in their respective markets, equipping our Fontline Sales & Service colleagues with the new skills and capabilities critical to driving the digital transformaiton of BT and our customers businesses is essential.

 

Working alongside Transformation and Product delivery teams to identify change impacts effecting the skills of our frontline colleagues, the Learning Specialist Change Manager is critical to establishing the skill and capability shifts required for colleagues to fully adopt and maximise use of new digital tooling, CRM platforms, and to effectively sell and service our emerging future product portfolio

 

Operating across our UK & International go to market channels, the role partners with business readiness and enablement functions and wider training team to manage an ever evolving portfolio of training programmes.

What you’ll be doing

 

  • Lead and deliver a portfolio of learning change projects across UK and International Sales & Service teams, ensuring alignment with business priorities.
  • Assess change impact to identify required shifts in knowledge, skills, and behaviours, balancing training needs with operational adoption tools.
  • Design and sign off training solutions, ensuring they are customer-centric, experiential, and aligned with consistent learning design standards.
  • Develop and execute communication and planning strategies to deliver training projects on time, within budget, and to quality standards.
  • Collaborate across programme teams to enable joined-up, repeatable delivery of training solutions and drive effective working practices.
  • Build strong relationships with key stakeholders, including Frontline Training, Operational Enablement, and Programme Delivery teams, to ensure feedback loops and continuous improvement.

The skills you'll need

 

  • Project Management, managing multiple inflight projects to time, cost, and quality
  • Ability to work in a matrix-management environment, directing the activities of others
  • Stakeholder Management, building of strong, mutually beneficial relationships
  • Instructional Design, knowledge/understanding of blended leanring solutions
  • End-to-end execution of customer focussed, impact driven, efficient learning solutions
  • Collaboration, working cross functionally with Digital, Business Units and P&C Teams

Benefits

 

  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes. 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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