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Delivery, Operations and Support Engineer

Job Req ID:  26396
Posting Date:  13 Feb 2024
Function:  Infrastructure
Unit:  Networks

Martlesham Heath, Ipswich, United Kingdom

Salary:  Competitive with Great Benefits

Why This Job Matters

In Network Operations we act as the guardians for BT’s National and Global networks. Our teams work 24 hours a day, 365 days a year to ensure our customers have world class network connectivity. We are based in the state-of-the-art Network Operation Centre located at the Adastral Park campus.  
Within the Global, IT and Cloud unit we have a role within our NOC. This role is responsible for monitoring and maintaining BT's global network.

Location is based at the Adhara NOC at Adastral park

Candidates must be willing to work shift pattern if needed

What You'll be Doing

  • Working within a dynamic operational environment, proactively identifying, and progressing any service impacting issues ensuring down time is kept to a minimum.  
  • Liaising with the pan BT Major Incident team to ensure key stakeholders and customers are kept informed during Network Incidents, quickly, accurately, and effectively. 
  • Using strong problem-solving capability to progress and resolve issues using logical diagnostic processes to make decisions in real time in order to drive service restoration and identify root cause of any network outages. 
  • Working closely with our professional services team and third-party vendors to deal with complex issues. 
  • Utilising tools and systems to monitor in real time the health and stability of BT’s critical national infrastructure.  
  • Working across different operational and service teams to drive cross domain issues.  
  • Making decisions in real time where results can be seen immediately. 
  • Monitor and configure BT’s network and services in line with network Key Performance Indicators (KPIs) & Service Level Agreements (SLAs) to protect integrity whilst providing high quality services that meet or exceed customer expectations. 
  • Responsible for developing excellent communication skills to ensure all quality and detailed notes and updates are documented on the agreed system to reduce risk to service, including customers, colleagues, and external vendors. 
  • Progress personal learning, development, and career planning. 

Essential Skills

  • Technical understanding of IP Networks is desirable.  
  • Technical background in network & IT environments. 
  • Able to effectively communicate with customers, colleagues, and senior stakeholders in a range of different scenarios through both verbal and written techniques. 
  • Knowledge of Incident and Change management, considering ITIL principles. 
  • Able to demonstrate strong problem-solving skills. 
  • Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer. 
  • An appetite and proven history of self-learning for the future. 


  • Competitive salary
  • Life Assurance
  • Pension scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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