Service Operation Technician

Fecha: 25-nov-2022

Ubicación: Madrid, Spain

Empresa: BT Group

Key responsibilities:


  • To monitor the faults of Santander Global Tech network, providing real-time first level technical support
  • First line diagnostics and support customer reported faults on the networks/services
  • Attend customer technical meetings
  • Availability for interventions and on-call outside of normal service hours
  • Ability to manage tasks in Preventive Operation, Management of incidents of this level, Request and change management.
  • Attend customer calls as required to support live incidents and provide support during the incidents


This role will suit you if you have the following skills:


Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes while delivering a service is an advantage
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage
  • Ability to comprehend and to oversee various aspects of a problem or a situation
  • Taking the responsibility and taking care of the consequences of making a decision
  • Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
  • Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
  • Ability to find root causes of problems and to focus on their quick and efficient solution


Professional skills:


  • Knowledge in Cisco Technologies, Data protocols(Switching&Routing)
  • Knowledge Data protocols(Switching&Routing)
  • Experience in handling faults in networks services.
  • Management of ticketing tools Service Now Opening and Management of changes
  • Knowledge in voice protocols, Huawei, Checkpoint, F5, Radware, Infoblox, Contact Center, VPN, Juniper is an advantage


Language skills:


  • English on a fluent level
  • Spanish on a conversational level