About the role

Marketing & Commercial sits at the heart of the business to drive and optimise our commercial outcomes taking external and internal factors into account.

The area is responsible for our brands end to end, including management of our customer base, trading, P&L and proposition & marketing design and GTM. Central to this is robust management of our plans and our P&L to ensure that we operate efficiently, predictably and deliver on our plans.

This role is a key element in striking the right balance between ensuring our customers’ needs are met, new and existing, in the most commercially optimal way possible using our channels and frontline feedback to help inform investment decision making.

What you'll be doing

• You’ll be responsible for leading on the plan for BT, including shorter term (e.g.: quarterly plan, medium term including GTM plans, and longer term including the co-ordination of our Operating Plan and multi-year medium term plan)
• You’ll be responsible for ensuring the delivery of our P&L by coordinating across all teams to deliver on our commitments, including build back plans where required
• You’ll lead in the creation, consolidation and management of KPI initiatives across products and teams
• You’ll lead in the production of high-quality content and papers for Consumer Exec Board updates to relay our plans and our performance
• You’ll lead in the creation of a birds-eye view of our P&L performance across categories taking in the trading and base performance working closely with finance and the trading and base teams
• You’ll lead on sharing and cascading the plan
• You’ll analyse our plans and propose opportunities to drive growth
• You’ll work with your peers across the brand and pricing teams to ensure that the overall Consumer P&L outcomes are on track and delivering on our growth plans and ambition
• You’ll lead on quarterly planning across the trading, base and propositions teams and be the single point of contact into finance and central planning teams to ensure there is a sharp, joined up plan for BT that delivers our commitments and financial and volume outcomes
• You’ll lead on modelling, including propensity modelling as required to support the trading, base and propositions teams

Essential Skills

• Strong planning and organisation skills and capability, proven in fast paced environments
• Must have the ability to take complex information and create clear and understandable outputs and communicate a clear narrative to executive stakeholders.
• Commercially literate to understand the impact of various inputs on our P&L performance.
• Superb stakeholder management skills across all directorates.
• Strong communication skills (verbal and written) to be able to clearly articulate complex issues, dependencies and influence to gain alignment on recommendations.
• Analytical skills and comfortable with modelling and forecasting.

Desirable Skills

• Previous experience in a planning capacity.
• Experience in board level content production.

Our package;

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes