CySOC Service Delivery Manager

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.  

We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.    

We deliver vital work at scale, with real breadth and impact. We connect for good. 

Security is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here 

In today’s world, safe and secure digital connections have never been more vital.  

You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries.  

With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.  

Play your part, Make a difference.  

We are the Protectors. 

What you'll be doing:

• Le traitement d'incidents Sécurité complexes, en escalade de l’équipe N1 ou N2 sécurité: Validation la qualification des impacts et des symptômes Réalisation du diagnostic et identification des solutions de contournement Réalisation des tests de bon fonctionnement Communication vers le client, et mise à jour des tickets d’incidents Relation avec le fournisseur
• La réalisation des changements sécurité: Qualification du besoin Préparation de changements Qualification des impacts et des risques Réalisation du changement selon les procédures en vigueur et les bonnes pratiques Réalisation des tests de non régression et vérification de l’atteinte de l’objectif Communication
• Référent technique sur un ou plusieurs domaines techniques. Sur ces domaines: Support aux autres membres de l’équipe Animation de la montée en compétences de l’équipe Animation des retours d’expérience Gestion des problèmes (identification des non conformités et des architectures à risques, réalisation de diagnostics avancés en relation avec les constructeurs et client) Garant de la pertinence des procédures et de leur mise à jour Principal interlocuteur du client et du fournisseur lors des projets
• Leader technique pendant les crises (identification des pistes d'investigation / répartition des actions techniques vers les N1/N2, reporting vers le management BT et client)

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Ability to comprehend and to oversee various aspects of a problem or a situation
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

Professional skills:

• CyberArk with certification Defender is an advantage
• Palo Alto (with PCNSA/PCNSE) is an advantage is an advantage
• IPS/IDS is an advantage
• McAfee EPO is an advantage
• Windows and Linux Systems is an advantage

Language skills:

• English on a conversational level
• French on a fluent level
• Italian on a conversational level is an advantage

Language skills:

• English on a conversational level
• French on a fluent level
• Italian on a conversational level is an advantage