Wholesale Model Lead

Why BT?

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Why Business?

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters?

The Wholesale Model lead will ensure that the post-divestment business and negotiations related to BAU services are effectively managed:

• in BT’s and its customer’s best interest

• within the contract policies defined between Retelit and BT

• with Risk Management central to all decisions and processes

• with cost savings and transformation in mind

• while handling any service issues with the relevant teams

What you’ll be doing – your accountabilities:

• Work closely with Retelit to ensure timely delivery of services and accurate billing

• Negotiate discounts, credits, and business opportunities with Retelit that benefit BT

• Professionally challenge Retelit on any discrepancies or errors

• Collaborate with Retelit and internal stakeholders to ensure service continuity

• Partner with BT Finance to ensure timely receipt and accurate processing of Retelit invoices

• Drive improvements and efficiencies in business processes impacting the Wholesale Model

• Support sales of BT services to Retelit, in addition to managing the Wholesale Model where BT purchases from Retelit

• Report on the status and progress of the Wholesale Model to BT stakeholders

• Act as the escalation point for Wholesale Model issues, ensuring timely resolution to prevent delays or customer impact

• Proactively report risks related to the Wholesale Model to internal BT stakeholders, including Country/Regional Operational Managers

• Support compliance with financial controls related to the Wholesale Model

• Assist with internal and external audits of the Wholesale Model and conduct audits on services provided by Retelit

• Coordinate specialist support for service or customer implementations as needed

• Ensure the Wholesale Model is covered under Business Continuity Management (BCM) processes in collaboration with in-region stakeholders

• Facilitate and support regulatory compliance (telecom, data, cybersecurity) for the Wholesale Model

• Communicate changes or updates to the Wholesale Model through appropriate channels

• Collaborate with Legal, Finance, Procurement, and ROM to apply best practices from other supplier contracts to the Wholesale Model

• Support Legal and Procurement in drafting future supplier contracts with Retelit as required

Skills required for the job:

• Commercial Acumen – possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision making.

• Stakeholder Management – Organises, monitors and improves relationships with stakeholders both internal and external.

• Problem Solving – Defines a problem, determining the cause of the problem, identifying, prioritising, and selecting alternatives for a solution and implementing.

• Business Assurance – Designs and implements a flexible and effective control framework with real time monitoring capabilities, embedded within the organisation's decision making and culture

• Change Management – Manages changes and developments within teams and the wider organisation.

• Crisis Management – Identifies and deals with disruptive and unexpected events that threaten to harm the organisation or its stakeholders.

• Risk Management – identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.

Leadership behaviours:

• Leading inclusively: I inspire and build trust through self-awareness, honesty, and integrity

• Owning outcomes: I take the right decisions that benefit the broader organisation

• Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business

• Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making

• Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation

• Building for the future: I build diverse future-ready teams where all individuals can be their best

Experience you would be expected to have:

• Developed personal resilience and able to manage conflicting stakeholder priorities, holding people at all levels to account to deliver on plans and action

• Experience influencing peer and senior stakeholder decision-making through data, analysis and insights

• Experience in a global role across multiple geographies – appreciation of the complexities of legislation and requirements in various global jurisdictions

• Skills in working in a matrix structure and overseeing virtual teams of experts

• Adept at navigating BT procedures and governance to get things done

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.