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DBA Shift Operations

Job Req ID:  46568
Posting Date:  7 May 2025
Function:  Cloud
Unit:  Networks
Location: 

Endeavour Sheffield, Sheffield, United Kingdom

Salary:  Competitive with Great Benefits

Why this job matters

The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & SQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA’s. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the BT Values.
Our teams cover BT’s current core compute estate of around 5,000 databases across 6000 db servers. Our technology ranges from the latest to some of our older legacy equipment.  We continue to provide multiple layers of support ensuring our customer get the best service.

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This position is Shift working with a 12hr day based on a rolling 4 days on and 4 days off.  The 4 days on will be initial 2days of shift 7am - 7pm followed by 2 nights starting 7pm - 7am.  There is a 24hr break between end of the day shift and start of night shift. The role is based in BT's Sheffield office & the last night shift can be worked from home

 

What you’ll be doing

  • Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.  
  • Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs  
  • Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.  
  • Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.  
  • Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.  
  • Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.  
  • To provide analytical and innovative input to projects/operational issues as well as support negotiations. 
     

Skills Required for the Job

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  • Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions
  • Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / SQL Server) & our support structure. 
  • Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
  • Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. 
     

Experience Required for the Role

  • Experienced in Oracle DBA 12C– MANDATORY 
  • Stakeholder Management - MANDATORY
  • Sound knowledge of Incident and change management processes and systems – PREFERRED 

Benefits

  • On target 10% on target bonus​
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
  • 25 days annual leave (not including bank holidays), increasing with service​
  • 24/7 private virtual GP appointments for UK colleagues​
  • 2 weeks carer’s leave ​
  • World-class training and development opportunities​
  • Option to join BT Shares Saving schemes.​
     

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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