NOC Engineer

Location: Dublin

Night Shift / Fixed term contract for 12 months

Closing Date: 2 May

Overview of the role:

The Purpose of the NOC Network Engineer role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting, and communicating events and changes in line with the agreed processes. Operation of the day-to-day activities of the Network Operation Centre on a 24 hour rotated attendance will be your primary responsibility.

1. The role is shift based and the team works 24 x 7 x 365 days a year. (12 hours shifts 7pm to 7am)
2. The role is rota’ed across 3 different locations across Dublin. Although there's no travelling during your shift – having your own mode of transport would be highly recommended as public transport to the locations can be awkward. 
3. The role is almost 100% office based with only very minimal home working.
4. Candidates must have right to work in Republic of Ireland.
5. This is a full time role

What will you be doing as a NOC Engineer?

• NOC Engineers are responsible for the day-to-day operations of the Network Operations Centre and ensuring that at shift end a clear handover is completed.
• NOC Engineers are responsible for the efficient in life management of the BT Ireland Network for ROI customers and completing network monitoring – to ensure all alarms are accounted for and fault tickets are managed for outstanding issues.
• NOC Engineers complete first level fault diagnostics and drive incidents to resolution within the agreed SLA
• NOC Engineers escalate incidents nearing SLA and manage them through to resolution, working closely with second and third line teams
• NOC Engineers communicate effectively with our customers and the business as per process.
• NOC Engineers participate in, and contribute to our teams focus on being a Healthy Place to Work and our strive towards maintaining Continuous Improvement

8-10 weeks of training (working normal Mon-Fri working week) After training is completed shift pattern begins and monthly shift allowance as per policy.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.