Migrations CoE Professional

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. The team plays a key role in delivering the Openreach Big bold plan, supporting better service, broader coverage and faster speeds, through ensuring that the our network has the highest possible availabily and quality standards.  
This role is essential to the inlife management of the Openreach network.  You will be part of a CTiO team that leads on the development and deployment of new technologies, as well as sustaining legacy networks, to provide service reliability, network efficiency and continuous support of the UK broadband & Ethernet infrastructure development.   You will be part of a team that manages its investment budget with our Vendors in order to sucessfully test, deliver and install network components and upgrade programmes (Change Management). This role will help to deliver ongoing productivity improvements to ensure that the costs of managing a growing network are well controlled enabling future investments

What you’ll be doing

Delivery of network transformation through migration activites. Targetting networth growth points to improve customer satisfaction.
New Technology introduction - including new network components to underpin new products and services
Customer Service protection – Ensure Network intervention is delivered with minimal customer impact
Service Excellence - work across Lines of Business, and with internal and external suppliers to deliver Best in Class Quality of Service.
In life Network changes - Accountable for all complex in-life network changes for all ongoing Openreach NGA change programmes 
Network Faults -  Be part of an innovative team that own the overall network fault analysis performance and make improvement recommendations, driving other parts of the business to improve service as necessary.
Continuous improvement – Always striving to identify and develop cost reduction and revenue generation initiatives.
Shift Timings :- 2300 UK Hrs – 0700 UK hrs
Working on weekends and Public Holidays (Optinal)
 

The skills you'll need

Strong team player, ability to work under pressure, meet timescales and focus on high quality service resolution.
In depth  knowledge of NGA network components, vendors and processes.
Project delivery and project management knowledge beneficial.
Strong Customer focus, anticipates what adds value to the customer and strives to improve service quality.
Excellent written and verbal communication skills, communicates simply and listens well, at all levels with the ability to engage across wider team
Problem solving  complex issues into simple tasks 
Delivery skills to create optimal technical plans and an eye for the detail to ensure smooth delivery.
A commitment to continuous improvements and desire to maximise performance and potential.
Broadband technologies (FTTx, VDSL2, G.FAST, GPON, Radio, PPPoE).
Understanding of optical network is an added advantage.
Hands on experience on Huawei, ECI and Nokia EMS.
Adtran experience is desirable.
Understanding of network configuration
Experience in Continuous Integration and network level migration procedures
Vendor liaison to agree network functionality and clarify requirements
 

Experience you'd be expected to have

Experience in:
Network change management processes
Service Introduction & protection
Network Fault & Data analysis
Continuous Service improvement
NOC environment
Network Migration
Knowledge of the NGA and Ethernet platforms and supporting systems, including network components and vendors.
Ability to run diagnostic tests to check for sync and broadband connectivity.
To know when to ask for help and who to engage.
To be able to prioritise workload and apply jeopardy management to the team’s work stack.
To apply agreed processes to all activities.
To inform the operations manager of all major and serious incidents and customer escalations. Provide support during such incidents and applying the correct incident criteria and incident management process based.
Reporting and progressing all relevant system issues.
Owning and updating team process documentation
Understand the end to end process for managing the network, systems you are responsible for and actively contribute to making it better for the customer.
Ability to work under minimal direction (Mandatory)
Ability to gather and interpret Network Element alarms.
Huawei, ECI, Nokia and Adtran equipments (IL2S & DSLAM).
OSS component (SRIMS, BerT, LLUMS and NGWFMT) experience beneficial but not essential.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.