Delivery PMO Specialist

Hiring Manager – Sally George

Career Level – D Grade

Location – Any UK Hub Location

Closing Date – 22/10/2025

About the role –

The role is accountable for providing PMO support services to complex customer contracts within Design and Delivery. It helps reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction and supports senior Programme & Project managers. It ensures that we provide a mature set of services to the most deserving contracts, including governance, reporting, risk and issue, dependency and obligation management. 

You'll have the following Responsibilities

• Defining the catalogue of services – define the role of the Project Support PMO, including how it interacts with other areas of Business to support contracts.
• Deploying services – decide, in collaboration with stakeholders within D&D, which customers should receive PMO support services. Continually review this and deploy services to those contracts which benefit the most.
• Win New Business – Have involvement with large bids to determine what services and resources we will support/Sell future services within the bid.
• Delivering excellence – operate all services to a high level of excellence that meet stakeholder and customer needs.

• Processes and tools – ensuring compliance with and help shape the community wide methodology.
• Continually improve – continually improve the service offering. Introduce digital and automation tools that remove the need for PMO intervention.
• Contractor management – act as the line manager for contractors engaged by Client Services.
• Engagement and D&I Lead – Support the D&D Engagement Lead to drive Engagement and Leading our People.
• NPS – Lead on driving the Project Manager Journey NPS scores and report trends to Director level.
• Strategy - Contributes to project planning and strategic vision, execution, project financial management, maintenance, and quality assurance for projects and programmes within the portfolio.
• Resource Management – ensuring the right skillset is aligned to the correct contract.
• Leadership  - Leading inclusively to inspire and build trust through self awareness, honesty and integrity.

You'll need to have the following skills and experience

• Able to define simple, brilliant and personal services and able to communicate them clearly to a wide audience.
• Able to engage with a wide variety of stakeholders (up to director level) and manage many conflicting priorities and demands.
• Knowledge of Programme and Project Management, Service Management and Design and the typical skills and experiences required by our customers.
• Ability to work within a complex matrix environment, with lots of projects and multiple priorities.

An externally recognised qualification, such as P30, PRINCE2, MSP, PMQ or equivalent would be desirable.

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page.

We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.