Video Conferencing Analyst

Please note that this role requires the colleagues to work in shifts and sometimes during the weekend. 

What you'll be doing

Perform conferencing setups as requested
Assist & provide guidance to esd users on VC & AV requests
Perform basic trouble shooting on site escalating AV information tracking froms; maintain usage statistics & BT Conferencing basic reports as required
Provide best effort assistance to fulfill multimedia technical needs/requesta as assigned
Home office is available in this role depending on further agreement
 

This role will suit you if you have the following skills
 

Soft skills

Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
 
Language skills

English on a level a fluent level is a must
German on a level a fluent level is a must