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Technical Training Professional

Job Req ID:  5357
Posting Date:  28-May-2023
Function:  Customer Service

Debrecen, Hungary

Salary:  Competitive

Why Us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. 

Why this CFU/CU?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, Digital Transformation, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.


Why this Job Matters?

We support people across the globe to be able to serve our customers with brilliant interactions. This role is pivotal to ensuring operational teams have the skills needed across a variety of disciplines such that our operational colleagues can succeed.

This role helps people to make a positive difference through:

•    Effective planning, quality design and immersive delivery of training
•    Engagement of stakeholders that promote understanding, ownership and obtain support for all training 
•    Contribute to the success and implementation of any initiative, project or programme that will deliver improvements across all strategic programmes 
•    Whilst costs must be Controlled, this role can deliver tailored solutions that match needs and deliver an uplift in skills 

Specific Job Requirements

•    Deliver quality and immersive course design and solution delivery, ensure optimal training scheduling 
•    Provide recommendations on key learning that helps deliver performance improvements through effective learning 
•    Accommodate different training needs through a flexible work pattern and travel as needed to fulfil training requirements 
•    Partner with operations to understand the learning needs and give insight to solutions
•    Ensure that training is high quality whether self-learning, face to face or remote delivered 
•    Technical qualifications at CCNP or equivalent
•    Additional technical experience is SD-WAN an advantage

What I'll be doing – your accountabilities?

•  Provides support for the design and delivery of effective training solutions in line with BT’s learning strategy
•  Delivers learning solutions to increase organisational capability and enhance learner experience.
•  Provides advice and guidance on learning policies, practices and processes
•  Accountable for stewarding, leading and partnering with the business, ensuring all business activities are carried out in accordance with local legislative requirements, which enhance and protect BT for now and the future

Capabilities required for the job

•  Business insight - You apply your knowledge of the unique environment in which our business operates to advice, guidance and decision making. You ensure that your training uses business insight to enhance skills.
•  Innovation and excellence - You help to design and deliver a wide variety of solutions. You demonstrate and apply a broad and deep understanding of internal and external training best practice to drive a brilliant learning experience.
•  Systems thinking - You work across teams to identify links between structure, people, process and technology to make sure we succeed. You know when to look at the big picture and gather new perspectives.
•  Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of our operational, customer and people environments to drive improvements within your own role and across our wider team.
•  Operational excellence - You identify what resources will be required to deliver a quality learning experience. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service.


Experience you would be expected to have

•  Developed learning to improve customer outcomes and colleague skill levels  
•  Worked alongside colleagues/led team through a period of intense stress and pressure 
•  Handled office politics/disagreements whist maintaining personal integrity 
•  Developed an internal network of strong working relationships you can call on to assist with your role 
•  Coordinated the work of colleagues or team to fit within a broader programme of work 
•  Delivered results when the deliverables were unclear 
•  Advocating and applying technology where it has not been used previously 
•  Used knowledge of the business to develop learning content
•  Tackled process/policy obstacles to delivery 


Language skills

•    English on a fluent level