Senior Service Operations Engineer

Job Req ID:  8720
Posting Date:  26-Mar-2023
Function:  Business Services & Operations

Debrecen, Hungary

Salary:  Competitive


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Please note that this role requires the colleagues to work in shifts and sometimes during the weekend. 

What you'll be doing:


  • Owning, leading and driving issues and representing BT during technical conference calls
  • Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Having the opportunity to learn from senior colleagues from wide array of areas
  • Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions
  • Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.


This role will suit you if you have the following skills:


Soft skills:


  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Ability to comprehend and to oversee various aspects of a problem or a situation


Professional skills:


  • In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
  • Knowledge of network troubleshooting is required
  • 1-2 years of experience in technical support is an advantage
  • Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage


Other skills:


  • English on a fluent level is a must
  • Effective communication


Additional information:


  • Having the opportunity to learn from senior colleagues/professional trainers
  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)
  • Competitive salary
  • Shift allowance
  • Additional benefits
  • Smart working (home + office)


Please note that this role will require the successful candidate to work full time hours and also has a hybrid working element. 

Our efforts to become a really good place to work have been honoured with the following awards:


  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)
  • Family-friendly Company (2012, 2014, 2016)
  • Best Workplaces Award 2020 by Szerethető Munkahelyek
  • Special Award on ‘Open Spotlight Award 2020’ by
  • Best University Programme in Hungary Award - (2018)
  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)
  • Best Employer Branding Initiative in the CEE, SSC sector (2018)
  • Most attractive employer, SSC sector (2017)
  • Best University-Business cooperation of the year in CEE (2017)
  • Best SSC in CEE region (2016)


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.