Facilities Assistant

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Role Purpose

Responsible for providing first-level administrative support within the department. Performs routine administrative tasks in line with established processes and procedures to ensure smooth daily operations and service delivery.

Key Responsibilities

Administrative Support & Office Services

• Manage postal and shipping services (send, receive, record, distribute).
• Handle courier services (incoming/outgoing), including meal orders placed by employees.
• Answer and direct incoming phone calls and manage incoming faxes.
• Distribute and record incoming invoices; maintain the invoice database.
• Control and record electricity and water consumption.

Facilities & Visitor Management

• Provide security administration (visitor registration, visitor access cards).
• Manage catering and hospitality arrangements for visitors.
• Arrange taxi/transfer services for visitors.
• Manage and maintain visitor and parking access cards, keys.
• Oversee storage and stock management (stationery, kitchen supplies, water, etc.).
• Coordinate emergency cleaning and repair activities.
• Monitor kitchens and meeting rooms, ensuring cleanliness and readiness.
• Provide daily supervision of meeting rooms.
• Support internal office moves and seating plan updates.
• Carry out minor installations and repairs.

HR & Employee Services Support

• Control and validate asset return checklists for leavers.
• Manage the return of leavers’ BASOL cards.
• Organise mobile massage and company doctor sessions (room booking, communication, registration).
• Manage registrations and participant lists for health and wellbeing initiatives (doctor consultations, relaxation, massage, presentations, trainings, etc.).
• Provide First Aid support as trained personnel.
• Record and manage lost property.

Operations & Ad Hoc Support

• Distribute kitchen supplies daily.
• Conduct storage and stock management (inventory, stockpiling, disposal).
• Perform regular office environment health checks.
• Clarify discrepancies in reports and databases.
• Provide temporary cover for certain Office Management tasks during absence.
• Handle ad hoc administrative tasks (scanning, printing, filing, etc.).

Authority / Decision-Making

• Decision-making is normally on a day-to-day basis, within defined limits prescribed by line management.

Business Impact

• Impact is primarily short-term and functional in scope, supporting smooth daily operations and maintaining service continuity.

Skills & Qualifications

• Typically: High school education or certification in an administrative role (or working towards this).
• Relevant experience in an administrative role within a business environment.
• Strong interpersonal and organisational skills.
• Excellent verbal and written communication skills.

Additional Allowances & Benefits

• Bonus
• Health Insurance
• Cafeteria
• Smart working allowance

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.