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Commercial BI Lead - Corporate Public Sector & Wholesale

Job Req ID:  29575
Posting Date:  12 Feb 2024
Function:  Strategy, Transformation & Business Intelligence
Unit:  Digital

Deansgate, Manchester, United Kingdom

Salary:  Competitive + great BT benefits

Full time, 3 days a week together out of our Manchester Digital Hub (flexible 2 days remote wherever).


Why this job matters:

A core element of BT Business’ strategy is to become a data driven business, where we use data, insight and analytics to drive the performance of the business.  Our job in the BI team is to transform the data capabilities available to the teams providing them with the best tools, quality data and analytics to support their needs.  
As a member of the BI team, you will play a key role in provision of commercial trading performance and contextualised business insight across Business, with a focus on Corporate Public Sector and Wholesale customers.  Combining commercial thinking with data analytics to provide the business with relevant and actionable insight, to inform and influence strategic and commercial decision-making.  The team is instrumental in educating stakeholders across Business on the value of data and analytics and how they can use data to drive performance.


Key Role Accountabilities:

•    CPS and Wholesale trading performance - Business approver of internally and externally published volumes metrics
•    CPS and Wholesale trading performance - provide contextualised insight and guidance on key drivers of performance
•    Provides CPS England & Wales with month end P&L reporting with tailored to the segment business insights impacting the volume trading business performance. 
•    Business owner of CPS and Wholesale commercial trading and sales business rules and data products, maintaining and upkeeping business rules and owning the creation and definition of new rules/data products
•    Identify and determine if there are issues with data or outlier results and establish who and what needs to be done to resolve the issue and will own business sign off/approval of any fixes/issues
•    Use initiative to identify commercial opportunities and “join the dots” to anticipate requirements for insight and analytics from stakeholders
•    Presenting findings back in a concise and coherent manner to provide stakeholders with actionable recommendations 
•    Valued business partner with the internal and external channel/department senior stakeholders, building a wide and effective stakeholder relationships and support the complex stakeholder management requirement of an organisation of this scale and effectively prioritise the workload / deliverables
•    Own data improvements/requirements for program deliverables / product launches needed to underpin key processes for commercial trading and finance
•    Defining the CPS and Wholesale commercial trading KPI measurement framework ensuring consistency and integrity
•    Provide commercial and sales teams with easy self-serve access to Commercial Trading information and data
•    Expert in managing a small team, using your technical skills and experience to assure the quality of their work, coaching them for success, developing their skills, and managing their priorities to ensure sustained focus on greatest value driving activities




Must have:

•    High level of commercial awareness and business acumen
•    Experience and ability to understand complex data then translate your analysis into clear and concise language for senior managers.
•    Preferred domain experience and expertise in the Business telecoms market, its products and systems
•    Eager to explore new features or tools to drive engagement and activation.
•    Ability to work with multiple stakeholders across multiple departments to deliver a vision or goal with various moving parts.



•    Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences via data visualization tools, such as Tableau or Qlik and Excel, PowerPoint or similar tool
•    Making the difficult, simple to clearly communicate latest data and reports to all levels of the organisation and manage expectations of several director level stakeholders and effectively prioritise the workload / deliverables
•    Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
•    Analytical and Critical thinking skills prepared to challenge conventional thinking
•    Knowledge of SQL programming language and data interrogation techniques to support analysis
•    Creative approach Is curious about the organisation and seeks out challenging situations for themselves and others.  Captures ideas for new ways of working


3 Skills in demand most suitable to the job.
•    Use data analytics: Uses complex data analysis to show underlying principles,  process or systems improvements
•    Be agile: Uses collaborative or agile  test and learn approaches, contributing to projects and  programmes  as a subject matter expert or content owner.
•    Be creative: Is curious about the organisation and seeks out challenging situations for themselves and others.  Captures ideas for new ways of working



•    Competitive salary
•    25 days annual leave (plus bank holidays)
•    10% on target bonus
•    Life Assurance
•    Pension scheme
•    Direct share scheme
•    Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
•    50% off EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV with TNT Sports and NOW Entertainment
•    50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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