Cyber Security Technical Specialist

Date: Jan 30, 2023

Location: Mexico City, Mexico

Company: BT Group

Rackspace Technology and BT – British Telecommunications in Mexico 


Cyber Security Technical Specialist

Location: Mexico


Fully remote / work from home position if located outside of Mexico City

BT has an office in Mexico City (Polanco) / hybrid work / flex work 

*For applicants outside of Mexico City, disregard the application question requiring commute distance to BT Mexico City office. Please select not commutable and this will not disqualify you from consideration.


Please submit your CV in English


Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.



You’ve got opportunities

Our team is customer focused and we can be working on single or multiple projects at the same time.  We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.


What you’ll do:

  • Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers
  • Provide a high level of technical support to our customers
  • Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes
  • Own complex customer issues and see them through to resolution
  • Collaborate and share knowledge with other Engineers and Administrators on the support floor
  • Hold accountabilities for all operational and technical support within Security service operations
  • Delivers service levels at a competitive cost point, accountable the technical and operational management budget and for the agreed financial metrics
  • Ensure compliance to all legal, regulatory and security requirements
  • Hold accountability for delivering cost transformation goals through process efficiencies, self-service and automation



You’ll have the following skills and experience:


  • Fluent in both Spanish and English (written and verbal)


  • Be passionate about technology and has a desire to constantly expand technical knowledge
    • Be detail-oriented in documenting information and able to own customer issues through resolution
    • Be able to handle multiple tasks and prioritize work under pressure
    • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
    • Have broad knowledge of risks in Security market and industry best practice
    • Have broad technical understanding of diagnostic utilities, the service catalogue and BT Global solutions, networks, applications, and technologies
    • Possess a strong familiarity with key ITIL principles


Technical Knowledge:

Master/Expert knowledge of:

  • Cyber Security Products within Cloud SIEM, Endpoint Security and Threat Intelligence domain.
  • Holistic knowledge across listed technical domains, coupled with deep and mandatory knowledge in multiple security vendors like Crowdstrike, Securonix, Splunk, Trend Micro, Qualys and/or hold relevant certifications
  • AV solutions and Server & desktop endpoints Security
  • Troubleshooting skill, security Incident response system, monitoring/analysis of devices
  • Endpoint detection and response (EDR), and managed threat hunting capabilities
  • Ability to perform investigation of critical alerts & logs and ensure timely response
  • Vulnerability management and tools used in market
  • Minimum of 8+ years of relevant experience
  • Knowledge of devices that operate at multiple levels of the OSI stack
  • Routing protocols, security concepts and public cloud platforms


What’s in it for you

  • Competitive salary and on-target bonus plan
  • Training and development opportunities
  • Career progression in BT Security and across BT with our internal development programme
  • Annual leave as per the local country leave agreement


Relocation support for this position is not currently available.


Why BT?

There are two things that we want to share with anyone considering joining us.


Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.


Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.


Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here


In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.