Cyber Security Specialist SOM - Spain Operations

Job Req ID:  7580
Posting Date:  21-Jan-2023
Function:  Cyber Security

Madrid, Spain

Salary:  Competitive

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

What you'll be doing:



  • Being accountable, and responsible of ensuring the quality of 24x7 in-life services delivery, taking into special consideration the SLA compliance, and any other contractual agreement.
  • Main point of contact from the Cyber Security Operations Center, managing, and driving customer experience, and operational relationship with customers, suppliers, and stakeholders.
  • Defining, controlling, and maintaining operational documentation based on the standard documentation compliance.
  • Defining, analysing, and tracking of customer security service reports, KPIs and SLAs. As well as, on demand and/or proactive specific cybersecurity reports from incumbent threat actors.
  • Cybersecurity trusted advisor, proactively making security service improvement proposals focused on minimizing the security risk exposure of customers.
  • Supervising, and coordinating the delivery of new security services in the Cyber Security Operations Center.
  • Providing support, and advice on security incident, and change management, taking leadership on critical security incidents, complex changes, or crisis situations.
  • Being accountable, and responsible of managing, and leading customer escalations.
  • Home office is available in this role depending on further agreement


Soft skills:


  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Taking the responsibility and taking care of the consequences of making a decision
  • Ability to think out of the box considering colateral enviroments and understanding roles/responsabilities of colateral stakeholders as part of multifuncinal teamwork
  • EU Work Permit


Professional skills:


  • Knowledge of security management, network, and information security, people security, and running of one or more services within a Cyber Security Operations Centre.
  • Significant experience, and understanding of operational factors, contributing to the delivery, and end to end effectiveness of security services.
  • Experience on customer facing roles, and knowledge of the business drivers to help operational teams deliver relevant, effective, efficient, and quality security services to customers.
  • Knowledge to identify and understand functional characteristics of IT security systems technologies, and security organization/companies landscape systems, as SIEMs, Log Management, XDR Solutions, Perimetral Security Systems, and Devices. is an advantage
  • Knowledge to understand, and apply MITRE ATT&CK Framework, and security incident response, and remediation management based in malware, phising, and vulnerabilities. is an advantage


Language skills:


  • English on a fluent level
  • French on a fluent level is an advantage
  • Spanish on a fluent level
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